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03-27-2021

Viet Nam

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Thinkpad x1 Carbon 7th Gen stucks at Lenovo logo on startup

2021-03-30, 12:37 PM

Hi there!

 

My x1 Carbon laptop had a problem on startup, it randomly stucks at Lenovo logo and then the logo fades out to black screen.
I tried to hold the power button for seconds to shut down and reboot again.

After that I could turn it on and sometimes my screen was "blinking" at the Lenovo area (at the middle of screen). If i look closer, it seems that i can dimly see the logo. This problem lasted few minutes and then everything on the screen came back to normal. Strangely this problem only happens to my background screen but not in application's window (such as white background of Chrome or Tasks manager).

I don't know if this is about my my screen or just my software.

Tried to reboot many times so I think everything just happened randomly.

 

This is the photo of the logo starting to fade out.

 

Has anyone seen this problem?

Thank you very much!!

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1570 Posts

01-08-2021

Philippines

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Re:Thinkpad x1 Carbon 7th Gen stucks at Lenovo logo on startup

2021-03-30, 12:44 PM

Hello Khangle,

 


Welcome to Lenovo Community

Did you made any changes before this problem occurred?

I suggest that you update the drivers and BIOs thru the support site.
Also under BIOS, load the default settings then save before exiting.
It would also help running diagnostics.
 
Update us how it goes.

 


Regards, 
Lorenzo_Lenovo



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1570 Posts

01-08-2021

Philippines

103 Signins

7885 Page Views

  • Posts: 1570
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 7885
  • Message 2 of 5

Re:Thinkpad x1 Carbon 7th Gen stucks at Lenovo logo on startup

2021-03-30, 12:44 PM

Hello Khangle,

 


Welcome to Lenovo Community

Did you made any changes before this problem occurred?

I suggest that you update the drivers and BIOs thru the support site.
Also under BIOS, load the default settings then save before exiting.
It would also help running diagnostics.
 
Update us how it goes.

 


Regards, 
Lorenzo_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

0 person found this solution to be helpful.

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3 Posts

03-27-2021

Viet Nam

4 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎03-27-2021
  • Location: Viet Nam
  • Views: 20
  • Message 3 of 5

Re:Thinkpad x1 Carbon 7th Gen stucks at Lenovo logo on startup

2021-03-30, 12:57 PM

Hi, thank you for the reply

 

I didn't make any changes before this problem.

I have checked, my Windows is up to date.

I will try your suggestion load the BIOS default settings and update the situation.

 

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3 Posts

03-27-2021

Viet Nam

4 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎03-27-2021
  • Location: Viet Nam
  • Views: 20
  • Message 4 of 5

Re:Thinkpad x1 Carbon 7th Gen stucks at Lenovo logo on startup

2021-04-01, 14:46 PM

Hi,

I have loaded BIOS default settings, updated BIOS via Lenovo Vantage. And it's fine now.

Thanks for your support!!

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1570 Posts

01-08-2021

Philippines

103 Signins

7885 Page Views

  • Posts: 1570
  • Registered: ‎01-08-2021
  • Location: Philippines
  • Views: 7885
  • Message 5 of 5

Re:Thinkpad x1 Carbon 7th Gen stucks at Lenovo logo on startup

2021-04-15, 19:46 PM

Hello Khangle,

 


Glad to hear it's fixed now.
Thank you for updating us here

Stay safe

 


Regards, 
Lorenzo_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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