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06-26-2017

US

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  • Registered: ‎06-26-2017
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Thinkpad x1 carbon 5th Generation Doesn't power up even with charger connected to power outlet

2019-06-04, 20:20 PM

My Thinkpad x1 carbon 5th generation doesn't power up/switch on even after connected to the power outlet.  It was working perfectly fine few weeks back, I didn't use it for few weeks .. switched just today but it doesn't power on. I tried hard reset using the button at the back.  

What I'm seeing :

 

1. Laptop connected to power

2. press power button

3. power button led and esc key led flashes for second 

4. nothing happens after step 4

 

Any idea of what's happening? Has anyone experienced this in the past?

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11381 Posts

01-02-2010

US

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Re: Thinkpad x1 carbon 5th Generation Doesn't power up even with charger connected to power outlet

2019-06-04, 20:51 PM

First, are you still under warranty?  (Some are)  Check here:

https://support.lenovo.com/us/en/warrantylookup

 

If you are under warranty, don't mess with things; call support.  In U.S. it's 1-800-426-7378

 

Assuming no warranty, if it were mine, I would try to reset things.  Pull the bottom cover and remove the main battery.  Disconnect the coin-cell (CMOS) battery and press the power button a few times to drain capacitors.  Put it back together and plug it in.  See if it is alive again.  DON'T DO THIS IF YOU HAVE A BIOS PASSWORD THAT YOU DON'T KNOW.

 


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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