cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Dennies
Fanfold Paper
Posts: 3
Registered: ‎06-11-2019
Location: SG
Views: 170
Message 1 of 3

Thinkvision P27h-10 monitor not able to wake up from power saving mode when connect to x1-carbon

Hi All

 

Recently our company purchase a bulk of x1-carbon and P27h-10 monitors. However we are expericing issues when we try to connect the laptop back to the monitor after some time. It does not wake up from the power saving mode. Even restarting the laptop does not solve this issue. We need to keep restarting multiple times and by chances it will be detected. This happens only with the x1-carbon laptops and we have no issues with other brand laptops like Dell. Just to note we have already update the firmware and drivers for the x1-carbon. The Lenovo on-site engineer have also replcace out display ports and motherboard of the notebook but the problem still exist till date.

Social Support Agent
Social Support Agent
Posts: 438
Registered: ‎08-01-2018
Location: PH
Views: 76
Message 2 of 3

Re: Thinkvision P27h-10 monitor not able to wake up from power saving mode when connect to x1-carbon

Hi Dennies!

 

Thank you for using the community forums.

 

Let's isolate the issue. Could you try to connect the monitor to another computer and check if the issue remains? If you have another monitor, try to connect it to your Thinkpad X1 Carbon and check if the same issue occurs.

 

Let us know how it goes.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Dennies
Fanfold Paper
Posts: 3
Registered: ‎06-11-2019
Location: SG
Views: 70
Message 3 of 3

Re: Thinkvision P27h-10 monitor not able to wake up from power saving mode when connect to x1-carbon

Hi

 

We had tried using different laptop and connect to the P27h-10 monitor and i do not have this issue. We bought both the P and T series monitors both having the same issue. So to be clear it seems like the problem lies with the x1-carbon connection to the monitors. Also to note we tried using USB-C and HDMI. Both ways causing the same problem as well.

Check out current deals!


Shop current deals

Top Kudoed Authors