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06-12-2019

SG

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Thinkvision P27h-10 monitor not able to wake up from power saving mode when connect to x1-carbon

2019-06-12, 1:49 AM

Hi All

 

Recently our company purchase a bulk of x1-carbon and P27h-10 monitors. However we are expericing issues when we try to connect the laptop back to the monitor after some time. It does not wake up from the power saving mode. Even restarting the laptop does not solve this issue. We need to keep restarting multiple times and by chances it will be detected. This happens only with the x1-carbon laptops and we have no issues with other brand laptops like Dell. Just to note we have already update the firmware and drivers for the x1-carbon. The Lenovo on-site engineer have also replcace out display ports and motherboard of the notebook but the problem still exist till date.

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456 Posts

08-02-2018

PH

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Re: Thinkvision P27h-10 monitor not able to wake up from power saving mode when connect to x1-carbon

2019-06-20, 1:27 AM

Hi Dennies!

 

Thank you for using the community forums.

 

Let's isolate the issue. Could you try to connect the monitor to another computer and check if the issue remains? If you have another monitor, try to connect it to your Thinkpad X1 Carbon and check if the same issue occurs.

 

Let us know how it goes.



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3 Posts

06-12-2019

SG

5 Signins

118 Page Views

  • Posts: 3
  • Registered: ‎06-12-2019
  • Location: SG
  • Views: 118
  • Message 3 of 3

Re: Thinkvision P27h-10 monitor not able to wake up from power saving mode when connect to x1-carbon

2019-06-20, 2:25 AM

Hi

 

We had tried using different laptop and connect to the P27h-10 monitor and i do not have this issue. We bought both the P and T series monitors both having the same issue. So to be clear it seems like the problem lies with the x1-carbon connection to the monitors. Also to note we tried using USB-C and HDMI. Both ways causing the same problem as well.

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