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2 Posts

07-11-2020

GB

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  • Message 11 of 14

Re:Thunderbolt 3 Dock Audio Not Working Through Jack

2020-07-11, 18:27 PM

I've had this exact problem. To the letter. Speakers in the audio jack working perfectly for about 12 months and then they just stopped. The headset earphone (Thunderbolt) just disappeared from the sound toolbar. Tried everything. Windows and Lenovo Vantage reported that all updates were present and up to date.

 

Clearly this was wrong because I tried what @EatCroc3 and @PeterJones suggested and it worked!! A slight wobble on the first update as the system locked up so I was worried the TB was bricked but a switch off and on then reran the firmware update tool again just to be sure of a successful run even though it reported the right levels and no all is working.

 

What a real pain the ***. Thanks to all on here for the help.

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1 Posts

01-27-2020

US

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  • Message 12 of 14

Re:Thunderbolt 3 Dock Audio Not Working Through Jack

2020-07-11, 23:18 PM

Exact same problem over the lase several days.  Lots of searching and trouble shooting eventually led me here.  Updated the firmware as others have, problem solved.  PIA is right.

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1 Posts

09-08-2020

US

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  • Message 13 of 14

Re:Thunderbolt 3 Dock Audio Not Working Through Jack

2020-09-08, 18:26 PM

I have not been able to get audio to work through my Lenovo Thunderbolt dock since I purchased it in October 2018.  Updating the firmware to the latest released in early 2020 solved the problem (FW package: V1.0.0.23 (Date: 2020/03/23)).  Thank you for posting about this solution.  This absolutely made my day.  Putting in the serial number of my dock in Lenovo's website quickly pulled up the support page and from there I was able to easily download the firmware update.  Super easy.  Thank you!

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1 Posts

10-18-2020

DK

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  • Message 14 of 14

Re:Thunderbolt 3 Dock Audio Not Working Through Jack

2020-10-18, 10:12 AM

Thanks all, had the same problem and updating the dock firmware as described fixed it.

 

I think it's a bit disappointing that the Lenovo Vantage tool did not detect that the dock needed updating. That's what it's there for.

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