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ccbf
Blue Screen Again
Posts: 2
Registered: ‎05-02-2019
Location: US
Views: 247
Message 1 of 3

Thunderbolt 3 Dock Audio Not Working Through Jack

Hi, I am using a Thinkpad X1 Carbon from 2017 with a Thunderbolt 3 Dock. I use Bose deskopt speakers through the audio jack. Everything was working smoothly, then suddenly the audio isn't working at all. Says my drivers are up to date. 

 

No idea what is wrong and not very savvy at all this. Thank you for any help. Much appreciated. 

Social Support Agent
Social Support Agent
Posts: 397
Registered: ‎08-02-2018
Location: US
Views: 190
Message 2 of 3

Re: Thunderbolt 3 Dock Audio Not Working Through Jack

Hi ccbf! 

 

Welcome to the forum group discussion! 

 

 

You may want to check out this article https://support.lenovo.com/in/en/solutions/ht505867?CID=ww:lenovosocial:20x9m6 and try following the steps provided (go to the Headset/Microphone not working properly on dock audio port). In addition, make sure that the Thunderbolt 3 dock driver is update to date as well. Update us back with the outcome. 

 

Regards!



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ccbf
Blue Screen Again
Posts: 2
Registered: ‎05-02-2019
Location: US
Views: 166
Message 3 of 3

Re: Thunderbolt 3 Dock Audio Not Working Through Jack

Thanks, I still cannot get it to work. And when I run the firmware update tool, the "start"
 button is greyed out and the exit button is the only thing I can press. The audio is coming out of the laptop, not the speakers connected to the dock. 

 

How do I update the USB C dock driver, if such a thing exists?

 

Many thanks. I'm really clueless on this stuff.

 

 

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