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5245 Posts

04-25-2008

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  • Message 11 of 17

Re: Thunderbolt 3 Dock Gen 2 not compatible with X1 Carbon 6th Gen?

2019-04-04, 20:02 PM
USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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2 Posts

09-03-2019

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  • Message 12 of 17

Re: Thunderbolt 3 Dock Gen 2 not compatible with X1 Carbon 6th Gen?

2019-09-03, 3:15 AM

I bought the Thunderbolt 3 gen 2 dock for X1C6, the computer charges fine, and the monitor display connects fine, however, the USB ports or the headphones port do not work.  I called Lenovo support, and they say that they are incompatible therefore they will not work.  I have an exact same set up, and the charging ports on that system work fine.  Do your USB ports and headphones port work?  Any insights are appreciated.

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9 Posts

02-07-2019

US

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  • Message 13 of 17

Re: Thunderbolt 3 Dock Gen 2 not compatible with X1 Carbon 6th Gen?

2019-09-03, 4:06 AM

I use the fast USB port to charge my iPhone and have zero issues. The laptop also sees and connects to the phone without issues. 

 

I have not used the headphone jack so I cannot speak this item. 

 

So so far the dock has meet all my use needs and has been very problem free. I did have to update BIOS once and the TB dock software too. All updated without negative issues. 

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3 Posts

01-15-2019

CA

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  • Message 14 of 17

Re: Thunderbolt 3 Dock Gen 2 not compatible with X1 Carbon 6th Gen?

2019-09-03, 11:14 AM
My USB and headphones port work. Which power supply are you using? Wattage?
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2 Posts

09-03-2019

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  • Message 15 of 17

Re: Thunderbolt 3 Dock Gen 2 not compatible with X1 Carbon 6th Gen?

2019-09-10, 2:54 AM

Issues resolved!  Uninstalled all TB3 and related software from the computer, connected the dock and it automatically got set it up, and voila! It works fine now!  

The final cost was several hours of futile discussions with Lenovo tech support. Surprised that Lenovo tech support personnel could not troubleshoot it, and did not have remote access capability.

 

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9 Posts

02-07-2019

US

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  • Message 16 of 17

Re: Thunderbolt 3 Dock Gen 2 not compatible with X1 Carbon 6th Gen?

2019-09-10, 3:26 AM

If success was easy, everybody would be doing it. 

 

Glad and you got it working. 

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25 Posts

11-11-2018

US

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  • Message 17 of 17

Re: Thunderbolt 3 Dock Gen 2 not compatible with X1 Carbon 6th Gen?

2020-02-11, 14:03 PM

Hi PP15. Could you say which version of the "Thinkpad Thunderbolt 3 Dock USD Audio" driver you have installed? You can find the information in the Thinkpad Thunderbolt 3 Dock USB Audio device (right click) -> Properties -> Hardware -> Thinkpad Thunderbolt 3 Dock USB Audio -> Properties -> Driver.

 

Does anyone know if Lenovo makes available old drivers for the Thunderbolt 3 Docks? I only see the latest version being available for download.

 

Thanks.

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