Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

8 Posts

10-26-2017

United States of America

10 Signins

242 Page Views

  • Posts: 8
  • Registered: ‎10-26-2017
  • Location: United States of America
  • Views: 242
  • Message 11 of 26

POSSIBLE FIX - Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2017-10-26, 16:39 PM

We have been seeing this issue for sometime now, found the answer using the Offical Lenovo Troubleshooting Guide for the ThunderBolt 3 Dock here: 

https://download.lenovo.com/pccbbs/options_iso/tp_thunderbolt3dock_troubleshooting.pdf

 

The solution appears to be: In Lenovo's words you "MUST have a 135Watt Power Supply" - which was provided with the dock according to this tshooting guide.  You can use - https://support.lenovo.com/us/en/partslookup locate the FRU P/N on the back of the AC power brick and determine what wattage of power brick you have.  

 

Still have to test it, but since we only have 90w power supplies on hand, not sure if we have been shipped the correct power supply - still sorting this out, but wanted to share this Troubleshooting guide and the big find, being try a 135 watt supply.   

 

Best wishes to ya!

 

 

Reply
Options

2 Posts

10-28-2017

United States of America

2 Signins

22 Page Views

  • Posts: 2
  • Registered: ‎10-28-2017
  • Location: United States of America
  • Views: 22
  • Message 12 of 26

Re: Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2017-10-28, 0:28 AM

I'm having the same problem.  Purchased X1 a week ago and the Thunderbolt 3 dock yesterday.  For most of today the dock was charging the laptop, but not it will not.  A short while ago I installed some updates from the Lenovo Companion, the only thing that has changed today.  I've confirmed I have a 135W power supply and I am plugged into the power port on the back of the dock.  I don't know anything about updating the BIOS so that's the only suggestion I haven't tried.  

 

Any thoughts / suggestions are greatly appriecated!!

 

Reply
Options

3 Posts

10-16-2017

Iceland

7 Signins

150 Page Views

  • Posts: 3
  • Registered: ‎10-16-2017
  • Location: Iceland
  • Views: 150
  • Message 13 of 26

Re: Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2017-10-28, 18:41 PM
Solution: Go into the BIOS (press ENTER at startup) and "disable the battery for technical service". After the computer shuts down, you plug the computer back in and that should be it!
Reply
Options

37 Posts

10-29-2017

United States of America

153 Signins

980 Page Views

  • Posts: 37
  • Registered: ‎10-29-2017
  • Location: United States of America
  • Views: 980
  • Message 14 of 26

Re: Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2017-10-29, 12:16 PM

There is a 90 Degree USB C Type C Male to Female Adapter on Amazon for $9 that works really well to improve the short cord situation.   I place my x1c in front of the dock and the right angle adapter sends the dock wire straight back to the dock.

 

https://www.amazon.com/gp/product/B071XHQJG8/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

 

Or search on "Exuun (2-Pack) 90 Degree USB C Type C Male to Female Adapter, Right & Left Angled 90 Degree USB-C USB 3.1 Type-C Male to Female Extension Adapter for Laptop & Tablet & Mobile Phone"

 

 

Reply
Options

1 Posts

11-13-2017

Italy

5 Signins

26 Page Views

  • Posts: 1
  • Registered: ‎11-13-2017
  • Location: Italy
  • Views: 26
  • Message 15 of 26

Re: Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2017-11-13, 19:23 PM
Great! you made my day!
Reply
Options

1 Posts

01-08-2018

United States of America

2 Signins

9 Page Views

  • Posts: 1
  • Registered: ‎01-08-2018
  • Location: United States of America
  • Views: 9
  • Message 16 of 26

Re: POSSIBLE FIX - Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2018-01-08, 16:47 PM

"The solution appears to be: In Lenovo's words you "MUST have a 135Watt Power Supply" - which was provided with the dock according to this tshooting guide."

 

Bingo, worked for me, Thank You. I was using my travel adapter, which worked with my T40s docking station.

Reply
Options

6 Posts

10-13-2017

Korea (the Republic of)

8 Signins

80 Page Views

  • Posts: 6
  • Registered: ‎10-13-2017
  • Location: Korea (the Republic of)
  • Views: 80
  • Message 17 of 26

Re: POSSIBLE FIX - Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2018-01-10, 3:35 AM

It still doesn't charge from the front usb-c.

 

I feel very cheated from lenovo's thunderbolt 3 dock. anyone success with the front charging?

 

Reply
Options

6 Posts

01-11-2018

Canada

6 Signins

43 Page Views

  • Posts: 6
  • Registered: ‎01-11-2018
  • Location: Canada
  • Views: 43
  • Message 18 of 26

Re: Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2018-01-11, 19:15 PM

Make sure you connect the wire from your dock to the proper slot of thunderbolt of the computer you will see a thunder on the side of him

Reply
Options

3 Posts

08-16-2017

United States of America

5 Signins

53 Page Views

  • Posts: 3
  • Registered: ‎08-16-2017
  • Location: United States of America
  • Views: 53
  • Message 19 of 26

Re: Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2018-01-16, 18:40 PM
THIS is the better solution. My power supply is the one that came with the Thunderbolt Dock. It took a minute to find the place in the BIOS to do this.

Find it under POWER settings in BIOS.

Reply
Options

47 Posts

03-31-2009

United States of America

36 Signins

285 Page Views

  • Posts: 47
  • Registered: ‎03-31-2009
  • Location: United States of America
  • Views: 285
  • Message 20 of 26

Re: Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

2019-01-26, 2:29 AM

Hi,

I tried your solution and nothing happened. My Thinkpad X380 Yoga turned off and when it is back on, it still says not enough power from the dock. My power supply is 135W.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms