06-05-2017 09:18 PM
Just got purchased the x1 carbon 5th gen along with the Thunderbolt 3 dock. However, the dock will not charge the laptop. Every time I get the error message "The dock is not supplying enough power to your computer. Please use the ac power adapter that came with the dock". I am, in fact, using the ac adapter that came with the docking station. I have updated the bios as well as all of the other recommended updates and still get the same error message. Does anyone have a solution?
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06-10-2017 07:52 AM
I have the same problem. I have not updated bios or anything. just got docking station yesterday. only other items plugged into docking station are 2 displayport connected monitors (which are separately powered).
06-10-2017 09:50 AM
06-17-2017 05:01 PM - edited 06-17-2017 05:38 PM
Interestingly I cannot see the wattage on the specs
06-17-2017 06:39 PM - edited 06-17-2017 08:19 PM
It will say on the power adapter rather than the dock; either directly as 65W/90W or by multiplying the output voltage by the output current.
06-23-2017 12:44 AM
Did you connect the Laptop with the Thunderbolt connector on the backside of the Dock (beside the HDMI/DP connectors)?
The front Thunderbolt does not supply enough power.
06-24-2017 07:27 AM
Thank you!! That solved it. I assumed the front connector was for the laptop / would supply the same power as other thunderbolt ports. It doesn't look pretty now with the cord curled from the back -- but it works!
08-17-2017 08:58 PM
10-16-2017 06:15 AM
Sorry, this did not apply to me. Everything was working on Friday, but when I came in to work on Monday I get this message. Could it be that the power supply has partially failed?
The dock itself works fine. I have two screens attached, mouse and keyboard.
10-16-2017 02:17 PM - edited 10-16-2017 02:18 PM
Ok - I found a solution in another discussion thread. The underlying problem was that the battery wasn't charging.
Solution: Go into the BIOS and "disable the battery for technical service". After the computer shuts down, you plug the computer back in and that was it!