11-13-2018 04:43 PM - edited 11-13-2018 04:46 PM
Hi, upon booting into Windows I get an error message that states: "A Thunderbolt controller has experienced a problem and cannot connect to devices or other computers until new firmware is installed" as shown below:
I started getting this error message soon after installing the latest version of the Thunderbolt software (18.104.22.1680) a couple days ago. I've installed the latest version of Thunderbolt drivers and firmware, as provided per the Lenovo Vantage application and my system is currently up-to-date with Windows 10 updates and Lenovo driver updates.
Here are the versions of the Thunderbolt software, firmware, and system BIOS that I have currently installed:
I was on the phone with Lenovo tech support today about this for about 2 hours to no avail. We've tried reinstalling the Thunderbolt driver and firmware from Lenovo, uninstalling the Thunderbolt device in Device Manager, rebooting, and reinstalling the driver, etc. but nothing seemed to fix this.
Has anyone else encountered this issue or have suggestions to resolve?
11-20-2018 05:46 AM
Interesting updating. Got this same error message on another computer completely, and HP Folio (the new model with the brown leather case). However, a BIOS update from HP fixed the issue.
I didn't get a chance to see yet what caused it. It was working yesterday, so I have to assume an automatic update of some kind.
12-11-2018 01:56 AM
development team had asked Intel what kind of action user needs to do when this error come out.
The answer was to flash the Thunderbolt Firmware again.
Can you try to perfrom the Thunderbolt FW update again manually?
You can get the FW update package from below;
12-11-2018 08:55 PM
Hi Rydeen, I tried installing the firmware several times (22.214.171.124-N23TF13W) but it didn't solve my problem. I eventually tried using System Restore to restore my computer to a state before I installed the latest version of the Thunderbolt software (126.96.36.1990) and that seemed to work for me.
12-12-2018 10:37 AM
01-10-2019 07:42 PM
Hey ive been experiecing the same issue recently. I reinstalled the Intel Thunderbolt Software. Tried to install the Thunderbolt Firmware Update Utility for Windows 10 (64-bit) but it told me that I don't have a thunderbolt controller. I could not find the Intel thunderbolt driver in add remove program though....
03-10-2019 12:29 PM
I received the same error on my T470 - and uninstalled software/reinstalled firmware + software and it works again . . . . for awhile. No particular time period passes, however the message re-appears and I repeat the resolution.
I'll likely submit a service request as there is never a convenient time for this to happen.