Thunderbolt Dock is charging but Monitors will not work

[PowerTech]

I have narrowed the issue down to a software issue.  I have tried resetting the dock, the computer, updated to the newest driver as well as even replacing the dock itself.  I had an extra and thought the dock ports might just be dead but the new dock doesnt work either. 

I have also tried both ports on the PC in order to rule that out as well.  Does anyone have suggestions? 

Thank you in advance!!

[JDGillis]

I assume you mean the Thunderbolt 3 Dock.

Have you applied the dock's firmware as well as installing the driver?

[PowerTech]

I will try this and report back! Thank you!

[PowerTech]

Unfortunately this did not resolve the issue. I was unable to do the firmware update, I assume this was because the device was not recognized although, like I said it is charging and the device light turns white when plugging in the laptop.

[PowerTech · Accepted solution]

In case anyone else has this issue, I did end up resolving it.

The Display Port cable I was using was not functioning correct to the point where it stopped the entire dock from pushing any screens. Replacing the cable fixed the issue.