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PowerTech
Not applicable
Posts: 5
Registered: ‎02-20-2018
Location: US
Views: 1,907
Message 1 of 5

Thunderbolt Dock is charging but Monitors will not work

I have narrowed the issue down to a software issue.  I have tried resetting the dock, the computer, updated to the newest driver as well as even replacing the dock itself.  I had an extra and thought the dock ports might just be dead but the new dock doesnt work either. 

 

I have also tried both ports on the PC in order to rule that out as well.  Does anyone have suggestions? 

 

Thank you in advance!!

JDGillis
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Posts: 2,886
Registered: ‎12-11-2015
Location: US
Views: 1,880
Message 2 of 5

Re: Thunderbolt Dock is charging but Monitors will not work

I assume you mean the Thunderbolt 3 Dock.

 

Have you applied the dock's firmware as well as installing the driver?

 

 

PowerTech
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Posts: 5
Registered: ‎02-20-2018
Location: US
Views: 1,850
Message 3 of 5

Re: Thunderbolt Dock is charging but Monitors will not work

I will try this and report back! Thank you!
PowerTech
Not applicable
Posts: 5
Registered: ‎02-20-2018
Location: US
Views: 1,841
Message 4 of 5

Re: Thunderbolt Dock is charging but Monitors will not work

Unfortunately this did not resolve the issue. I was unable to do the firmware update, I assume this was because the device was not recognized although, like I said it is charging and the device light turns white when plugging in the laptop.
PowerTech
Not applicable
Posts: 5
Registered: ‎02-20-2018
Location: US
Views: 1,818
Message 5 of 5

Re: Thunderbolt Dock is charging but Monitors will not work

In case anyone else has this issue, I did end up resolving it.

The Display Port cable I was using was not functioning correct to the point where it stopped the entire dock from pushing any screens. Replacing the cable fixed the issue.

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