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DAVANDEN
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Posts: 20
Registered: ‎12-25-2012
Location: Alexandria, VA, USA
Views: 1,584
Message 1 of 8

Thunderbolt Firmware Update Utility failure

While trying to update the thunderbolt firmware update utility, I get the attached error message.  It happens every time.  Please tell me how to fix this.

thunderbolt firmware update utility.PNG

 

Dav Vandenbroucke

Lenovo Staff
Lenovo Staff
Posts: 6,052
Registered: ‎10-29-2009
Location: NC
Views: 1,518
Message 2 of 8

Re: Thunderbolt Firmware Update Utility failure

What model ThinkPad is this about?  Are you running Win7 or Win10?

DAVANDEN
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Posts: 20
Registered: ‎12-25-2012
Location: Alexandria, VA, USA
Views: 1,507
Message 3 of 8

Re: Thunderbolt Firmware Update Utility failure

X1 Yoga 2nd.  Windows 10.

Lenovo Staff
Lenovo Staff
Posts: 6,052
Registered: ‎10-29-2009
Location: NC
Views: 1,505
Message 4 of 8

Re: Thunderbolt Firmware Update Utility failure

Please look in Control Panel -> Programs -> Uninstall a Program.  In the list of installed programs, look for "Thunderbolt Software".  What version is it?

DAVANDEN
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Posts: 20
Registered: ‎12-25-2012
Location: Alexandria, VA, USA
Views: 1,503
Message 5 of 8

Re: Thunderbolt Firmware Update Utility failure

16.3.61.275

Lenovo Staff
Lenovo Staff
Posts: 6,052
Registered: ‎10-29-2009
Location: NC
Views: 1,500
Message 6 of 8

Re: Thunderbolt Firmware Update Utility failure


@DAVANDEN wrote:

16.3.61.275


We need to update that.  Please follow these directions:

1.  download this:  https://download.lenovo.com/pccbbs/mobiles/n1nta05w.exe

2.  run it, but at the end, UNCHECK the box about "Install now"

3.  Open C:\DRIVERS\WIN\THUNDERBOLT, then double-click on setup.msi to install it

4.  follow the on-screen instructions to install the new Thunderbolt software

5.  reboot and then try to update the firmware again.

DAVANDEN
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Posts: 20
Registered: ‎12-25-2012
Location: Alexandria, VA, USA
Views: 1,487
Message 7 of 8

Re: Thunderbolt Firmware Update Utility failure

Thank you.  As it happens, my computer is about to go out for depot service on another issue.  I will hold your message and try it when it comes back.

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New_in_hardware
Fanfold Paper
Posts: 10
Registered: ‎05-08-2018
Location: DK
Views: 1,168
Message 8 of 8

Re: Thunderbolt Firmware Update Utility failure

Hi Guys

I have a problem to update the Firmware Silently.

Is there anyone to help, please?

Thanks in advance.

 

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