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WFDFA
Paper Tape
Posts: 10
Registered: ‎08-03-2019
Location: US
Views: 602
Message 1 of 15

Thunderbolt firmware update doesn't work

Hello, 

 

My Thunderbolt dock stopped working with the error message "Not all Thunderbolt ports are functioning properly, please contact PC manufacturer for a firmware update".  So I went to "Display and Videos Graphics" and tried to run the "Thunderbolt firmware update tool for Windows tool"  and get the error message below. Any idea how this can be fixed?  Thank you!

 Capture.PNG

Lenovo Staff
Lenovo Staff
Posts: 5,756
Registered: ‎10-29-2009
Location: NC
Views: 546
Message 2 of 15

Re: Thunderbolt firmware update doesn't work

Have you tried turning off computer, unplugging AC/dock, and pressing the emergency reset button with a paperclip?  Sometimes it can solve strange thunderbolt issues like this.  The reset button is in the small hole on the bottom of the laptop, near the screw in the middle of the bottom cover.

WFDFA
Paper Tape
Posts: 10
Registered: ‎08-03-2019
Location: US
Views: 536
Message 3 of 15

Re: Thunderbolt firmware update doesn't work

Hi - Thanks! I have done the reset follow the above instruction but still getting this error message: 

Capture.PNG 

 

And as I was trying to update the firmware, I am getting this: 

 

Capture 2.PNG

 

Lenovo Staff
Lenovo Staff
Posts: 5,756
Registered: ‎10-29-2009
Location: NC
Views: 528
Message 4 of 15

Re: Thunderbolt firmware update doesn't work

I just want to double-check that you have ThinkPad X1 Yoga 2nd and you are trying to update the firmware with this tool?

https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...

 

 

WFDFA
Paper Tape
Posts: 10
Registered: ‎08-03-2019
Location: US
Views: 518
Message 5 of 15

Re: Thunderbolt firmware update doesn't work

Hi - Just double checked myself & Yes to both.

Lenovo Staff
Lenovo Staff
Posts: 5,756
Registered: ‎10-29-2009
Location: NC
Views: 516
Message 6 of 15

Re: Thunderbolt firmware update doesn't work

Sorry but I don't have another idea.  If the emergency push button doesn't recover the thunderbolt controller to a point where the updated firmware can be applied, I think the system will need to be serviced.

 

Please try the reset button one more time.  Make sure power and everything else is unplugged from the laptop, first.  Can you "feel" the press of the button when you use the paperclip?

WFDFA
Paper Tape
Posts: 10
Registered: ‎08-03-2019
Location: US
Views: 506
Message 7 of 15

Re: Thunderbolt firmware update doesn't work

Yes I could feel it, I tried to press it twice with count of 10-15 sec or so. I will shut down now and try again. 

WFDFA
Paper Tape
Posts: 10
Registered: ‎08-03-2019
Location: US
Views: 498
Message 8 of 15

Re: Thunderbolt firmware update doesn't work

Reset the laptop -  unfortunately it still reads: can't find suitable bin file as I was running the update tool...  Does this seem like a software or hardware problem? 

Lenovo Staff
Lenovo Staff
Posts: 5,756
Registered: ‎10-29-2009
Location: NC
Views: 480
Message 9 of 15

Re: Thunderbolt firmware update doesn't work

The SDK_INVALID_OPERATION_IN_SAFE_MODE makes me think it is a hardware problem, but there is something else we can check.  After you run the flash tool and it fails, please open Device Manager -> System Devices -> Thunderbolt Controller.  Click on the "Driver" tab, what is the version?

gbrother54
Paper Tape
Posts: 3
Registered: ‎08-06-2019
Location: US
Views: 450
Message 10 of 15

Re: Thunderbolt firmware update doesn't work

Im having the exact same issue.  My driver information is below:

Thunderbolt (TM) Controller - 15D2

Driver Date - 9/6/18

Driver Version - 17.4.78.21

 

(Tried reinstalling.  Says this is the most recent up to date driver.)

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