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Thunderbolt firmware update doesn't work

2019-08-05, 17:39 PM

Hello, 

 

My Thunderbolt dock stopped working with the error message "Not all Thunderbolt ports are functioning properly, please contact PC manufacturer for a firmware update".  So I went to "Display and Videos Graphics" and tried to run the "Thunderbolt firmware update tool for Windows tool"  and get the error message below. Any idea how this can be fixed?  Thank you!

 

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6272 Posts

10-29-2009

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Re: Thunderbolt firmware update doesn't work

2019-08-06, 14:18 PM

Have you tried turning off computer, unplugging AC/dock, and pressing the emergency reset button with a paperclip?  Sometimes it can solve strange thunderbolt issues like this.  The reset button is in the small hole on the bottom of the laptop, near the screw in the middle of the bottom cover.

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Re: Thunderbolt firmware update doesn't work

2019-08-06, 14:54 PM

Hi - Thanks! I have done the reset follow the above instruction but still getting this error message: 

 

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Re: Thunderbolt firmware update doesn't work

2019-08-06, 15:00 PM

I just want to double-check that you have ThinkPad X1 Yoga 2nd and you are trying to update the firmware with this tool?

https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-YOGA-TYPE-20JD-20JE-20JF-20JG/downloads/DS121630

 

 

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Re: Thunderbolt firmware update doesn't work

2019-08-06, 15:10 PM

Hi - Just double checked myself & Yes to both.

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Re: Thunderbolt firmware update doesn't work

2019-08-06, 15:15 PM

Sorry but I don't have another idea.  If the emergency push button doesn't recover the thunderbolt controller to a point where the updated firmware can be applied, I think the system will need to be serviced.

 

Please try the reset button one more time.  Make sure power and everything else is unplugged from the laptop, first.  Can you "feel" the press of the button when you use the paperclip?

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Re: Thunderbolt firmware update doesn't work

2019-08-06, 15:18 PM

Yes I could feel it, I tried to press it twice with count of 10-15 sec or so. I will shut down now and try again. 

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Re: Thunderbolt firmware update doesn't work

2019-08-06, 15:29 PM

Reset the laptop -  unfortunately it still reads: can't find suitable bin file as I was running the update tool...  Does this seem like a software or hardware problem? 

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Re: Thunderbolt firmware update doesn't work

2019-08-06, 17:04 PM

The SDK_INVALID_OPERATION_IN_SAFE_MODE makes me think it is a hardware problem, but there is something else we can check.  After you run the flash tool and it fails, please open Device Manager -> System Devices -> Thunderbolt Controller.  Click on the "Driver" tab, what is the version?

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  • Message 10 of 28

Re: Thunderbolt firmware update doesn't work

2019-08-06, 22:09 PM

Im having the exact same issue.  My driver information is below:

Thunderbolt (TM) Controller - 15D2

Driver Date - 9/6/18

Driver Version - 17.4.78.21

 

(Tried reinstalling.  Says this is the most recent up to date driver.)

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