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pablovillarroel
Fanfold Paper
Posts: 1
Registered: ‎11-22-2019
Location: DK
Views: 139
Message 1 of 2

Tiny hole in my screen, X1 Extreme Gen 2.

Hello everyone. As stated in the title, there is a tiny hole in my screen. The situation is very strange.

 

I bought this laptop brand new from Lenovo's website two months ago. The laptop hasn't left the house and I only use it mostly in my small desktop in my room. I notice the weird pixel one week ago, but I thought it was a hot/stuck pixel, and I tried those videos that changes colors very fast. Obviously I tried cleaning and touching gently the screen to see if it was a scratch but at the moment I didn't feel any texture of damage. And when the laptop was off I didn't see anything. But now with more time I realized it has a tiny hole, like it was punctured with a needle, which is something very very weird.

 

foto1.jpgThe hole seen from the sideIMG_3356.jpgThe bright pixels

 

All I can think is that maybe when closing the laptop there could have been something in there (?),a crumb bread? I don't know really. But still, that only shows how fragile is the screen. 

 

EDIT*

 

Doing some research, I found that some people have experienced ''pixel explosions'' with their laptops. I don't know if that's even possible, but I do know that my problem it's not origined from dust particles, it's impossible, and it requires a lot of pression in order to do that. And I have never put something on top of my laptop and I'm very careful.

 

_DSC7499.jpgThe size of a needle

 

My question is, what can I do. Or what should I do.

 

I use it for video editing mostly, and the bright pixel in the middle of the screen just piss me off. I don't want to replace the screen and lose warranty.  I don't know if this kind of thing is covered in warranty. And for a very expensive laptop I shouldn't be having these kind of problems at 2 months of buying it either.

 

I'm currently in Denmark doing a Working Holiday Visa, and the 1st of January I'll be returning to my country, Chile.

The situation in my country is complicated, so the best would be to find a solution while I'm here.

 

What do you recommend me to do?

Any suggestion is appreciated. 

 

Best regards.

 

 

 

Support Specialist
Posts: 477
Registered: ‎05-02-2019
Location: US
Views: 101
Message 2 of 2

Re: Tiny hole in my screen, X1 Extreme Gen 2.

Hi @pablovillarroel!

 

Welcome to Lenovo Community Forums.

 

If your LCD has 2 or less visible defective pixels, it should not be considered faulty. In your case the screen looks have a physical damage resulting into dead pixels.

 

However, if your LCD has 3 or more visible defective pixels, it will be deemed as defective by Lenovo and is replaceable upon request, if within the warranty period.

 

We suggest that you reach our phone support team in your region for warranty claims or find an authorized service provider to further diagnose the problem.

 

Support phone list: https://support.lenovo.com/us/en/supportphonelist

Local authorized service provider list: 

https://support.lenovo.com/us/en/solutions/ht118678?CID=ww:lenovosocial:20x9m6&Source=social_eservic...

 

Regards,



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