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Colalight
Paper Tape
Posts: 2
Registered: ‎12-14-2018
Location: CH
Views: 1,353
Message 1 of 4

Touchscreen partially not working, X380

After the installation of the current Windows 10 Update (KB4471324, KB890830, KB4471331) my touchscreen stopped working partially. When I touch the screen, it is recognized and marked by the closing, grey circle. No action is executed though. In Chrome whatsoever I can steer all I want via the touchscreeen. Does anyone have an idea what is going on? Does anyone have the same problem?

I already reset windows to a previous state before the update, and it was fixed. The problem is, that Windows keeps on reinstalling the update and I cannot prevent it. Smiley Sad

Also running the thinkpad diagnostics tool only told me that it is not working, but nothing else.

CH26
What's DOS?
Posts: 1
Registered: ‎12-09-2018
Location: DE
Views: 1,332
Message 2 of 4

Re: Touchscreen partially not working, X380

I have the same problem. You can uninstall the "Lenovo Pen Settings Service" . This should fix the problem temporarly. I did this and it worked. Unfortunately this service seems to get reinstalled once in a while by the lenovo updater. Waiting for a permanent fix...

See also:

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/touch-and-pen-do-not-work-error-122/m-p/42...

Colalight
Paper Tape
Posts: 2
Registered: ‎12-14-2018
Location: CH
Views: 1,314
Message 3 of 4

Re: Touchscreen partially not working, X380

Thanks! That was it Smiley Happy
Administrator
Administrator
Posts: 6,878
Registered: ‎09-03-2014
Location: SK
Views: 614
Message 4 of 4

Re: Touchscreen partially not working, X380

Hi All,

 

Just to let you know that a new WinTab Utility has been released which should fix the issue described in this thread.

 

WinTab Utility for Windows 10 (64-bit) - ThinkPad X380 Yoga
https://pcsupport.lenovo.com/sk/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-...

[Problem fixes]
- Fixed Guest suit problem- RS4 OS update WinTab driver to v7.5.2.38, Touch and Pen function invalid.

 

Andy

 

English Community Leader
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