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Paper Tape
Posts: 6
Registered: ‎10-16-2008
Location: Australia
Message 1 of 12 (4,646 Views)

TrackPoint and touchpad button are not working, HELP~~~

Hi All,

 

I am very upset as my new x61's TrackPoint and Touchpad Button are not working at all... This is my first Thinkpad Notebook. I really have no idea why is that? I have downloaded and installed the driver for Trackpoint and system reboots. And i update the drive from device manager. But the problem still existed.... I am so disappointed... Is there anyone have the same problem? Or can someone give me some help on this!??? By the way, i am using vista business version of OS....

 

Thanks

 

J.

Community SuperMod
Posts: 4,171
Registered: ‎04-25-2008
Location: US
Message 2 of 12 (4,632 Views)

Re: TrackPoint and touchpad button are not working, HELP~~~

Wowzer J, that sounds frustrating. It is odd if you have a brand new X61 that the TrackPoint is not working. Did you just buy it from Lenovo? What exactly do you mean by "not working at all"?

 

Even if the Lenovo drivers are not working, Vista includes drivers which will enable you to use the TrackPoint. One of the tricky things abou the Lenovo software downloads is that many of them require you to download, double click the downloaded software to extract it, then navigate to the extracted software folder to run the setup.exe to install it. The TrackPoint drivers first extract to C:\DRIVERS\WIN\TRACKPT.V32. You have to go there to run setup.exe.

 

I'm also assuming that you really have an X61 and mis-spoke when you mentioned Touchpad. The X61 does not have a touchpad.

I don't work for Lenovo. I'm a crazy volunteer!
Retired SuperMod
Posts: 9,293
Registered: ‎11-27-2007
Location: SK
Message 3 of 12 (4,613 Views)

Re: TrackPoint and touchpad button are not working, HELP~~~

junzmy, welcome to the forum,

 

As Bananaman correctly points out the X61 doesn't have a TouchPad, maybe you could post the Type and Model Number as this will help members to help you. If it ends in CTO please provide some details about the ThinkPad. Please do NOT post your s/n.

 

Thanks

Andy  

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Paper Tape
Posts: 6
Registered: ‎10-16-2008
Location: Australia
Message 4 of 12 (4,600 Views)

Re: TrackPoint and touchpad button are not working, HELP~~~

Hi Bananaman,

 

Thanks for the reply, Just as you said the new X61 does not have touchpad, but it does have buttons, such as left, right buttons under the keyboard area. All these buttons are not working at all. I download the latest version-4.64 of Trackpoint driver, and run the .exe file, and all the file is extracting to C:\DRIVERS\WIN\TRACKPT.V32 and then i double click the setup.exe file. Yes, it runs alright, and it requires you to reboot the laptop. I did all that, and i found the PS/2 Trackpoint in the device Manager. It looks all good but the Trackpoint just not working.

 

Not working at all, means when i press the finger on that red trackpoint, does is not actions at all.... mouse pointer not moving at all...... That's so rare.....

Paper Tape
Posts: 6
Registered: ‎10-16-2008
Location: Australia
Message 5 of 12 (4,599 Views)

Re: TrackPoint and touchpad button are not working, HELP~~~

Thinkpad X61 7674-4NM is my laptop type and model number
Community SuperMod
Posts: 4,171
Registered: ‎04-25-2008
Location: US
Message 6 of 12 (4,587 Views)

Re: TrackPoint and touchpad button are not working, HELP~~~

This is sounding like a hardware problem to me. Time to call Lenovo (hopefully you are still under warranty).

 

If you are adventurous, you could remove the keyboard, visually inspect it, and re-install it. This could just be a problem with the ribbon cable connection. The keyboard, Trackpoint, and Trackpoint buttons are one physical unit. Go watch the X61 keyboard removal/replacement video first.

I don't work for Lenovo. I'm a crazy volunteer!
Paper Tape
Posts: 6
Registered: ‎10-16-2008
Location: Australia
Message 7 of 12 (4,585 Views)

Re: TrackPoint and touchpad button are not working, HELP~~~

Hi, this is brand new unit i got this week. it has got 3 years warranty. so in this case i need to call lenovo to solve this out??
Community SuperMod
Posts: 4,171
Registered: ‎04-25-2008
Location: US
Message 8 of 12 (4,583 Views)

Re: TrackPoint and touchpad button are not working, HELP~~~

Wow. If it is brand new this week, get on the phone to Lenovo right away.
I don't work for Lenovo. I'm a crazy volunteer!
Paper Tape
Posts: 6
Registered: ‎10-16-2008
Location: Australia
Message 9 of 12 (4,580 Views)

Re: TrackPoint and touchpad button are not working, HELP~~~

The machine was built in Aug this year. And i just got it by this week.  I have my laptop at home. don't remember the serial number of my x61. so i think i will call them when i go home...

 

In addition, i don't know everyone have the same problem as mine. There is a plastic panel over the LCD frame, and for left side, the plastic panel is very losse. there is bit gap from the panel to LCD frame.... it's not covered firmly... is it normal??? or??? Thanks

Punch Card
Posts: 44
Registered: ‎10-01-2008
Location: Tampa, FL USA
Message 10 of 12 (4,559 Views)

Re: TrackPoint and touchpad button are not working, HELP~~~

Sorry you having trouble with the new machine. I am sure Lenovo will take care of you. They seem to be a company that stands behind their product. I think you and I received our computer the same week, so I can imagine how you feel.

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