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5 Posts

05-14-2014

Sweden

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  • Posts: 5
  • Registered: ‎05-14-2014
  • Location: Sweden
  • Views: 48
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Trackpad issue - drivers from synaptic stops trackpad from working

2014-05-14, 21:45 PM

I am experiencing an annoying problem - my trackpad stopped working. I have narrowed it down to a driver issue. Because if i uninstall the "Synaptics ThinkPad UltraNav"-driver the trackpad starts working. As soon I install it again it stops. I have tried rebooting and it's no difference. When the driver is installed I cannot even the "Mouse" dialog in control panel. 

 

I have tried the latest drivers: 18.0.7.40 as well as the previous driver. Same result. I have downloaded the drivers through the website as well as with Lenovo support app. 

 

My model is the new X1 Carbon, model: 20A7005UM5 not even 2 weeks old. It worked until yesterday. The only thing done since is the regular update by Windows 8.1. I even tried a system restore before the updates but now there is no difference. 

 

I want to point out that, when driver is uninstalled, the trackpad works, but without all the functionality.

 

Any suggestions would be very appreciated.

 

Regards,
Jan

 

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