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stephen181057
Paper Tape
Posts: 5
Registered: ‎04-02-2014
Location: Australai
Views: 492
Message 1 of 3

Trackpointer and Trackpoint buttons (left and right) disabled and unable to turn it back on

On my two year old Lenovo X1 ultrabook.

 

At the same time the Trackpoint and Trackpoint buttons stopped working. Some screenshots show the dialog box to enable Trackpointer  back on is greyed out.

 

I have seen other post about this Trackpoint problem suggesting a download of an new driver can fix the problem. Before I do this I would like the be sure of the correct driver to download for my 2 yr old X1 - can anyone help??

Trackpoint stopped working cannot enable in Mouse dialog box.png

 

stephen181057
Paper Tape
Posts: 5
Registered: ‎04-02-2014
Location: Australai
Views: 472
Message 2 of 3

Re: Fingerprint reader gives incorrect password message, Trackpointer and Trackpoint disables

OP here.

Update:  I fixed the fingerprint reader problem  by deleting the existing fingerprint record and imprinting a new one to turn the computer on and log onto windows at same time.

 

Trackpoint and Trackpoint buttons are still disabled and not able to be enabled as dialog box option is greyed out.

stephen181057
Paper Tape
Posts: 5
Registered: ‎04-02-2014
Location: Australai
Views: 447
Message 3 of 3

Re: Trackpointer and Trackpoint buttons (left and right) disabled and unable to turn it back on

OP here. Problem seems fixed now. For those who may need to know, I went to

http://support.lenovo.com/us/en/products?type=Laptops-and-netbooks&c=1

Confirmed my model type..

then
http://support.lenovo.com/us/en/documents/ht003029

after downloading and running the System Update for Windows 8.1 etc, and restarting the computer the Trackpoint and Trackpoint buttons are working again.

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