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10-17-2020

GB

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  • Posts: 1
  • Registered: ‎10-17-2020
  • Location: GB
  • Views: 60
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Trouble with sound and microphone on latest windows version, realtek audio and SST smart sound

2020-10-17, 8:38 AM

Hi - over the last month or so real problems with sound and microphone. My problem sounds exactly like this post:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-7th-Gen-sound-card-can-t-start/m-p/4473123?page=6

 

Can someone advise how to fix my laptop.

  • X1 4th generation (Sept 2019) although new motherboard I think in March 2020 from lenovo support.
  • sound had red cross and couldnt fix. Intel Smartsound SST was reporting code 10 / not migrated due to mismatch in device driver events
  • Reinstall from recovery partition didnt fix it.
  • "bypassed it" by using microsoft generic driver - but only had the system speaker working, again no microphone
  • Then reloaded older realtek driver and got the speakers working - but no microphone. Messages code 45 hardware not connected on microphone
  • Lenovo latest critical update for realtek put me back to square one - red cross on speaker and no sound no mic
  • Reinstalled older realtek driver in  device manager - and sound works. BUT Microphone doesnt. Intel smart sound SST is showing as shaded, hardware not connected , and is a hidden device in device manager
  • Also - the latest Lenovo firmware update failed to install Intel Management Engine Firmware (Windows 10 Version 1709 or Later) - 10 [64] - 12.0.68.1606

Failed to install: 16/10/2020 16:53  Package Size: 8.74 MB Release Date: 21/08/2020

  • I am not overly techy - can anyone help please. The link above appeared to fix it - what do I need to do for my laptop ? my screen print below
  • Thank you
  •  
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