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Unexpected Restart Thinkpad X1 Extreme

2019-02-12, 22:16 PM

Hi all,

 

last week I got my new ThinkPad X1 Extreme. Unfortunately it sometimes restarts without any notification. The screen will turn black and then the Lenovo sign appears again and the Laptop will boot normal. Does anyone know this problem? 

 

Please help :)

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28 Posts

02-11-2019

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Re: Unexpected Restart Thinkpad X1 Extreme

2019-02-13, 5:35 AM

How about the result after you try to do Windows updated?

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10522 Posts

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Re: Unexpected Restart Thinkpad X1 Extreme

2019-02-18, 4:26 AM

sounds like overheating.  Make sure you have the latest BIOS


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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Re: Unexpected Restart Thinkpad X1 Extreme

2019-02-24, 17:37 PM

Hi,

Thanks for your message.

I have all the new updates installed. 

I found some entries in my Event Viewer. Some of them I was able to get rid off and the problem seemd to be fixed. However, today it happened again. The entry which I found right after the unexpected restart was:

Event ID 10016 - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID.

 

Does anyone know this error and might it be related to my problem.

 

Thanks in advance :)

 

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Re: Unexpected Restart Thinkpad X1 Extreme

2019-02-25, 1:21 AM

Another thing that just happened is that the laptop restarts instead of shutting down. The event found in the Event Viewer is the same as mentioned before:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event ID 10016

 

???

 

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Re: Unexpected Restart Thinkpad X1 Extreme

2019-02-25, 1:37 AM

You really can safely ignore DCOM errors. They are one of windows most notorious errors but do not usually cause any problems.

You can read about them here. There are fixes all over the internet to edit permissions but that in itself can cause problems with windows.

 

https://support.microsoft.com/en-us/help/4022522/dcom-event-id-10016-is-logged-in-windows-10-windows-server

 

If helped resolve your issue, please be sure to mark your topic as solved!

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Re: Unexpected Restart Thinkpad X1 Extreme

2019-02-25, 1:56 AM

Thanks,

I saw this website already. 

Doesn't help me though :)

 

I chcked all updates and did all the troubleshooting that windows offers me. 

Any other ideas?

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Re: Unexpected Restart Thinkpad X1 Extreme

2019-02-25, 2:01 AM

Glad to help you,if helped resolve your issue, please be sure to mark your topic as solved! 

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Re: Unexpected Restart Thinkpad X1 Extreme

2019-02-25, 2:07 AM

It didnt't help me at all ;P

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  • Message 10 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

2019-02-26, 6:08 AM

Sorry, I miss you some post message, this issue is a MS known issue, do not usually cause any problems, I have no idea for this issue, sorry no help you.

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