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CPCanada
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Registered: ‎02-12-2019
Location: CA
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Message 1 of 22

Unexpected Restart Thinkpad X1 Extreme

Hi all,

 

last week I got my new ThinkPad X1 Extreme. Unfortunately it sometimes restarts without any notification. The screen will turn black and then the Lenovo sign appears again and the Laptop will boot normal. Does anyone know this problem? 

 

Please help Smiley Happy

Lenovo Employee Louisalou
Lenovo Employee
Posts: 17
Registered: ‎02-10-2019
Location: CN
Views: 469
Message 2 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

How about the result after you try to do Windows updated?

Community SeniorMod
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Message 3 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

sounds like overheating.  Make sure you have the latest BIOS


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
CPCanada
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Message 4 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

Hi,

Thanks for your message.

I have all the new updates installed. 

I found some entries in my Event Viewer. Some of them I was able to get rid off and the problem seemd to be fixed. However, today it happened again. The entry which I found right after the unexpected restart was:

Event ID 10016 - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID.

 

Does anyone know this error and might it be related to my problem.

 

Thanks in advance Smiley Happy

 

CPCanada
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Message 5 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

Another thing that just happened is that the laptop restarts instead of shutting down. The event found in the Event Viewer is the same as mentioned before:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event ID 10016

 

???

 

Lenovo Employee Louisalou
Lenovo Employee
Posts: 17
Registered: ‎02-10-2019
Location: CN
Views: 332
Message 6 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

You really can safely ignore DCOM errors. They are one of windows most notorious errors but do not usually cause any problems.

You can read about them here. There are fixes all over the internet to edit permissions but that in itself can cause problems with windows.

 

https://support.microsoft.com/en-us/help/4022522/dcom-event-id-10016-is-logged-in-windows-10-windows...

 

If helped resolve your issue, please be sure to mark your topic as solved!

CPCanada
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Message 7 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

Thanks,

I saw this website already. 

Doesn't help me though Smiley Happy

 

I chcked all updates and did all the troubleshooting that windows offers me. 

Any other ideas?

Lenovo Employee Louisalou
Lenovo Employee
Posts: 17
Registered: ‎02-10-2019
Location: CN
Views: 317
Message 8 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

Glad to help you,if helped resolve your issue, please be sure to mark your topic as solved! 

CPCanada
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Message 9 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

It didnt't help me at all ;P

Lenovo Employee Louisalou
Lenovo Employee
Posts: 17
Registered: ‎02-10-2019
Location: CN
Views: 260
Message 10 of 22

Re: Unexpected Restart Thinkpad X1 Extreme

Sorry, I miss you some post message, this issue is a MS known issue, do not usually cause any problems, I have no idea for this issue, sorry no help you.

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