07-17-2019 02:22 AM
After 20 months of using my L TP X1 Yoga (2nd gen – 20JE) the laptop surface where I ussually keep my hands got used very much. The surface is covered with some kind of a rubber and this rubber is getting peeling which looks not good.
Please refer to attached pictures for more details.
Could you advise me if this is a subject of warranty cover, please?
Thanks in advance for your opinion.
Solved! Go to Solution.
07-17-2019 04:17 AM
other than getting a Gen 4 one no.
I have a few run ins with lenovo warranty over the years (this is my 7th laptop from them) and all have been very good when hardware issues but terrible when cosmetic. One one machine they replaced the OLED screen under warratny but wouldnt change the plastic bezel around it that had a small crack, on another one of the screw recepticles on the bottom of the machine had come loose so the case wouldnt stay closed - wouldnt replace that as 'casing'
My guess is they wont cover that.
07-17-2019 04:46 AM
This might get covered if you have purchased accidental damage warranty. Otherwise, this has been happening to earlier Thinkpad systems as the oil from your hands breaks down the coating. The only thing that I have determined which slows the issue down is to periodically wipe the bezel and cover surfaces with a solution of dishwashing soap (Dawn) and then taking a damp cloth and drying them. I feel your pain.
07-17-2019 05:57 AM
the oil from your hands breaks down the coating.
What the hell is wrong with my hands. 😉
I thought I am a normal person and Lenovo should know that even normal persons can get their hangs sweat so the surface cloth should be resistant enough to handle regular usage.
Anyway, many thanks @harrisb!
08-22-2019 03:01 AM
Just for your information: reported this issue to support and here is their answer:
all physical damage needs to be vetted by our warranty exception team before we may proceed with a replacement.
Our colleagues determined that the damage was customer induced and thus not subject to a warranty repair.
However, if you wish, we can have your machine sent in to our depot so that the colleagues there can give us their opinion after seeing the device first hand.
At that point they will ether fix your device in warranty or offer you a cost estimate for a billable repair, which you can of course reject and have your machine returned to you at no cost.
Please confirm if this solution is acceptable.