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rfp89
Paper Tape
Posts: 4
Registered: ‎09-21-2018
Location: CA
Views: 607
Message 121 of 125

Re: Voluntary Recall Lenovo X1 Carbon 5th Generation

Still no answer?

Community SeniorMod
Community SeniorMod
Posts: 1,941
Registered: ‎05-01-2010
Location: US
Views: 395
Message 122 of 125

Re: Voluntary Recall Lenovo X1 Carbon 5th Generation


@rfp89 wrote:

Still no answer?


rft89, has your recall issue been resolved?












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rfp89
Paper Tape
Posts: 4
Registered: ‎09-21-2018
Location: CA
Views: 350
Message 123 of 125

Re: Voluntary Recall Lenovo X1 Carbon 5th Generation

Yes. After much effort, many phone calls, and nearly two months I finally received a replacement laptop. One of the worst customer service experiences I've ever had.

emilmirza
Paper Tape
Posts: 2
Registered: ‎12-10-2018
Location: FR
Views: 80
Message 124 of 125

Re: Voluntary Recall Lenovo X1 Carbon 5th Generation

Hey! My laptop seems to be also affected by this issue. I checked it as it was mentioned on the top post, and the result was AFFECTED. I have been trying to contact the customer support here in France but without luck. How should I proceed? When I choose the option to submit a service request it askes me to also give the address of the service center. I don't know which of these centers I should choose. 

I live in Valbonne, France. Moved here a couple of days ago. 

How I should proceed now?

Administrator
Administrator
Posts: 6,534
Registered: ‎09-03-2014
Location: SK
Views: 73
Message 125 of 125

Re: Voluntary Recall Lenovo X1 Carbon 5th Generation

Hello emilmirza, welcome to the Community,

 

As per the intructions posted on this page please call support on the number below. "Please advise them you are calling in reference to the ThinkPad X1 Carbon 5th Generation laptop recall."

 

+ 33 170 381 927
For Think products #3

 

9:00 - 18:00 Lundi - Vendredi

Andy


English Community Leader


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