10-18-2011 07:15 PM - edited 10-18-2011 07:19 PM
I bought my X201 and spent a lot of time in USA. I wanted to have a warranty for one more year and bought 41C9166 (product number) 1YR Onsite (description) for $39.00 with Order Number: 2H2J8P with Order date and time: 2H2J8P 02/15/11 15:19:32.
Still, for my laptop it says that Base warranty Expired on 3/19/11 (one year after i bought it).
That information is almost impossible to find on the lenovo web site. If i go and check for the warranty it says it is not in the database. But if i go and try to upgrade it then it says it's expired.
I wonder what my $39.00 order means. Probably nothing. There is no email to complain. Web site is network of disconnected islands. I needed to register here to comment. Nightmare.
Huh. I'm happy i didn't have any problems with computer (except battery all in sudden got to 20% of original capacity).
This is my 3rd thinkpad. I love it. But this kind of nightmare of support can easily make me change my decision for my next laptop.
Yes, i know this is absolutely meaningless post.
Thank you very much
P.S. The spell check on this site is patetic. And yes, i wrote this message in the wrong part of the forum. One because it is not technical issue and second because i have x201. Heh. Whatever.
10-18-2011 07:52 PM - edited 10-18-2011 08:09 PM
Welcome to our peer-to-peer Community!
So sorry to learn about your frustration. Just to ascertain something - you are trying to find out what 'onsite warranty' means?
Anyway here is a previous discussion on this topic. Hope it helps!
Share your input on the Retro ThinkPad Time Machine
10-19-2011 05:00 AM
10-19-2011 07:07 PM
I feel your frustration. It's pathetic that they don't have at least an support email. I hate it that they expect you to got the forums to find the solutions to your problems. They are great computers though.
10-19-2011 07:52 PM