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Philo
Serial Port
Posts: 28
Registered: ‎11-28-2013
Location: US
Views: 1,147
Message 1 of 8

WiFi Disconnects on Thinkpad X1 Extreme

WiFi has been randomly dropping on my new X1 Extreme, leaving only ethernet. The only thing that brings it back that I've found is reinstalling the driver and rebooting. 

 

Troubleshooting says it's a driver or hardware issue:

Wireless loss.PNG

 

And here's what hardware manager says:

 

Capture.PNG

Community SuperMod
Community SuperMod
Posts: 4,668
Registered: ‎04-25-2008
Location: US
Views: 1,125
Message 2 of 8

Re: WiFi Disconnects on Thinkpad X1 Extreme

The last couple of versions of the Intel driver have included fixes for dropped connection conditions. They have not propagated through Lenovo updates yet, but you can try the latest, at your risk, here. Tell us what you find!

I don't work for Lenovo. I'm a crazy volunteer!
Philo
Serial Port
Posts: 28
Registered: ‎11-28-2013
Location: US
Views: 1,113
Message 3 of 8

Re: WiFi Disconnects on Thinkpad X1 Extreme

No joy, unfortunately. Get a "This Software Package Cannot Be Installed On Your System error for the latest version (20.110.0.3 -- I have
20.70.0.5).
Community SuperMod
Community SuperMod
Posts: 4,668
Registered: ‎04-25-2008
Location: US
Views: 1,085
Message 4 of 8

Re: WiFi Disconnects on Thinkpad X1 Extreme

You're downloading the Win 10 driver-only zip file, unzipping, and running DPInst64? I've done this with an 8265 and a 9260 without issue, but don't have a 9560 around here.

I don't work for Lenovo. I'm a crazy volunteer!
Philo
Serial Port
Posts: 28
Registered: ‎11-28-2013
Location: US
Views: 1,073
Message 5 of 8

Re: WiFi Disconnects on Thinkpad X1 Extreme

Ah, no. I used Intel's auto-detect feature. Did it that way and the install worked. So far, no major errors, but still early. I'll post an update if anything goes awry.

 

Thank you!

fenixen
Serial Port
Posts: 38
Registered: ‎07-05-2015
Location: NO
Views: 974
Message 6 of 8

Re: WiFi Disconnects on Thinkpad X1 Extreme

I downloaded 20.120 drivers from Intel... so far so good.. fingers crossed!
https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

Philo
Serial Port
Posts: 28
Registered: ‎11-28-2013
Location: US
Views: 952
Message 7 of 8

Re: WiFi Disconnects on Thinkpad X1 Extreme

Running 20.110.0.3 that I installed on 1/26 and as of today, not a single problem!
njweb
SCSI Port
Posts: 55
Registered: ‎12-11-2018
Location: US
Views: 948
Message 8 of 8

Re: WiFi Disconnects on Thinkpad X1 Extreme

I have the 6/25/2018 (20.70.0.5) wifi drivers for my X1 Extreme's Intel 9560 card and have not encountered any issues so far with dropped connections.

 

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