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07-15-2015

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WiFi / Internet Connectivity Issues with Carbon X1

2015-07-15, 18:44 PM

I just received my new Carbon X1 today.  I am having a problem connecting to the wifi at my office.  I was able to set up my phone as a hotspot and connect to it, so I think the wirless adapter seems to be functioning somewhat normally.  However, I have tried to connect to the company wifi several times, and it is not able to connect.  We have recently installed several other laptops and all-in-one work stations, and none of them had any issues.  I am really at a loss on which direction to go...

 

Any advice / suggestions / help woudl be greatly apprecieted.

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25 Posts

07-14-2015

Germany

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Re: WiFi / Internet Connectivity Issues with Carbon X1

2015-07-16, 7:43 AM

Hi...are your windows up to dade (windows update)..and you drivers must be also up to date..

here is the latest version from driver update tool from Lenovo

 

http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-20bs-20bt/downloads/DS012808

best regard..from germany

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12463 Posts

06-06-2011

RU

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Re: WiFi / Internet Connectivity Issues with Carbon X1

2015-07-16, 11:38 AM
BigSando72,

do you see office network SSID in the VAN UI window? If no, check out the ofiice and laptop wifi settings matching. At least:
- frequency band and mode
- encryption method

Aren't you trying to find office wifi network while laptop is connected via Ethernet cable?



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2 Posts

07-15-2015

United States

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Re: WiFi / Internet Connectivity Issues with Carbon X1

2015-08-05, 21:48 PM

So it turns out it was a problem of the encryption method / security type of our network.  Apparently Windows 8 didn't like the WPA-Personal protocol.  We decide to upgrade to the WPA2-PSK protocol, and it was able to connect immediately.

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