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Dani94
Paper Tape
Posts: 5
Registered: ‎04-09-2019
Location: ES
Views: 68
Message 1 of 2

Wifi adapter stop working

Hi,
We have an issues with a Lenovo ThinkPad X1 Carbon (5th Generation) and sometimes the Wifi adapter comes to "Enabling", and it is necessary to force disable and enable to use the Wifi connections. Used with Windows 10.

This laptop is to a standard user, and this user travel every month around the world. The really problem is when this happen and our IT Department can not connect to the device to disable and enable using admin credentials.

Do you know any think to use without admin credentials or to solve this problem?

Thank you and regards,

Social Support Agent
Social Support Agent
Posts: 437
Registered: ‎08-01-2018
Location: PH
Views: 30
Message 2 of 2

Re: Wifi adapter stop working

Hi Dani94!

 

Welcome to the community forums.

 

When did the issue start? Is there a recent change or update on the laptop prior to this issue? Could you try to uninstall the Wireless Network Adapter from the Device Manager, restart the laptop and check if the WIFI adapter will work? If not, run and install all the available updates for your laptop using the Lenovo Think Vantage application. You can install the app from here https://support.lenovo.com/us/en/solutions/ht037696?CID=ww:lenovosocial:20x9m6.

 

Let us know how it goes.



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