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5 Posts

10-25-2018

Sweden

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Wifi stopped working on Thinkpad X1 Extreme

2018-10-26, 6:28 AM

Wifi suddenly stopped working during an application download, I have been using the computer 2 weeks... Device manager shows that there is something wrong with the unit(other computer and mobile devices still works fine on the same wireless network). BTW, it is a Intel AC 9560 wireless module. 

Tried restarts of computer, disable/enable, uninstall/install, update driver etc. no improvement. Reinstalled Windows 10, no improvement.

I followed troubleshooting videos on Lenovo support, no improvement.

Starting to look like the worst computer buy ever...

 

Tried to submit a ticket on Lenovo support but all fields goes blank after filling in serial and model and pressing "Submit". So support ticket does not work to submit.

 

Any known solutions for this? Anyone experienced the same issue?

 

BR

/Henrik

 

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5 Posts

10-25-2018

Sweden

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  • Posts: 5
  • Registered: ‎10-25-2018
  • Location: Sweden
  • Views: 29

Re: Wifi stopped working on Thinkpad X1 Extreme

2018-12-07, 7:19 AM

No had not used the SD card reader.

 

After contacting phone support they sent me a new wifi module which I replaced myself (it was OK without affecting warranty). After that it has been working perfect.

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24 Posts

12-02-2018

Canada

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Re: Wifi stopped working on Thinkpad X1 Extreme

2018-12-07, 6:50 AM

I had the exact same problem.

 

Just wondering, did you ever use the sd card reader?

 

See this post for my experience: 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Rough-Start-for-new-X1-Extreme-Owner/td-p/4294467

 

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5 Posts

10-25-2018

Sweden

4 Signins

29 Page Views

  • Posts: 5
  • Registered: ‎10-25-2018
  • Location: Sweden
  • Views: 29
  • Message 3 of 4

Re: Wifi stopped working on Thinkpad X1 Extreme

2018-12-07, 7:19 AM

No had not used the SD card reader.

 

After contacting phone support they sent me a new wifi module which I replaced myself (it was OK without affecting warranty). After that it has been working perfect.

0 person found this solution to be helpful.

This helped me too

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3 Posts

08-21-2019

Kuwait

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Re: Wifi stopped working on Thinkpad X1 Extreme

2019-08-21, 16:37 PM

Exact same for me, it was intermittent for a while until it dissappeared from device manager after having used the sd card reader!

any idea what could that be or how to proceed?

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