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lambano
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Posts: 11
Registered: ‎02-19-2016
Location: New York
Views: 444
Message 1 of 16

Windows 7 needs reactivation after motherboard replacement at Depot

Got my 1 year old Thinkpad X140E back from the Lenovo repair depot a month ago.  They replaced the motherboard and the processor.  Fast forward to a month after the repair (which was the other day), I get a message that my Windows 7 Pro Operating System may be a counterfeit and that an incorrect product key was entered and it is asking for the correct key.  Microsoft said it should be 25 digits, not 20 digits as the tech person at the depot entered at the time of repair.  I called Lenovo and they said the depot person should have run some software that would have linked up the OS with the new motherboard but, apparently, that was not done.  They said to do a restore using the Restore disks that they sent to me.  I tried but it will not allow me to do a restore because, I get an error message which says:  "CDBOOT: Cannot find Bootmgr" and the process will go no further.  I called Microsoft again and they said that's because the motherboard is different and "Windows" thinks it's another computer now and won't let the disks run on the machine.   What a screw up as my count down to authenticate Windows went to "0 days" until Windows tries to authenticate itself. I don't know what will happen when they try to authenticate the OS and,  I don't have a product key.  Windows 7 pro came preinstalled on the laptop when I bought it.  Is there a way to fix this "Cannot find Bootmgr" error so I can continue with the restore?  Or is it like MS said: it won't allow me to b/c of the new motherboard?   As a side note: this is not the "bootmgr is missing" error but "CDboot: Cannot find Bootmgr".  My laptop boots up fine from bootmgr but the restore disks report that it can't find bootmgr.  I read somewhere that they boot up from different places.  That the Restore Disks boot up from the system_dsk partition (which is only 100mb) and that the Operating system boots from the bootmgr on the C drive.  I'm bleary eyed from reading so many ideas about the problem the past few days but no solutions.  I decided to come to a Lenovo fourm and sign up hoping to get an answer here.

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Message 2 of 16

Re: Windows 7 needs reactivation after motherboard replacement at Depot

Hello,

 

The "BOOTMGR" error sounds more like an issue with a bad CD or DVD to me.

 

I'm not familiar with how Lenovo provisions the product ID keys for Windows 7 on ThinkPad X140e's, but tt seems to me the likeliest solution would be to contact Lenovo and arrange to have the machine serviced and provisioned with the correct product ID key for Microsoft WIndows 7 Pro. 

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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lambano
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Message 3 of 16

Re: Windows 7 needs reactivation after motherboard replacement at Depot

Thanks for your input.  These disks are brand new sent to me from Lenovo and the DVD/CD drive is brand new also. Actually, a first time use.   I am hoping that Lenovo will respond to my continued requests to solve this issue but, I am not past doing it myself if at all possible but,  I don't have the information I need to fix it yet.  This question about CDBOOT: Cannot find Bootmgr" is all over the internet but still, there has been no clear answer to it..at least, that I have found.  Anyhow...

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Message 4 of 16

Re: Windows 7 needs reactivation after motherboard replacement at Depot

Hello,

 

Did you try booting from all of the different DVDs, just in case one is mislabeled?  Also, did you try booting from a different, known-to-be-bootable CD or DVD, just to make sure there's no problem with the external USB DVD drive or the boot order settings in the ThinkPad X140e's BIOS/UEFI firmware?

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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lambano
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Location: New York
Views: 344
Message 5 of 16

Re: Windows 7 needs reactivation after motherboard replacement at Depot

Yes, I did that. (tried to boot from the other DVDs)  As far as the usb DVDRW I'm using, it's brand new and it reads and writes (I've tested it already.  And, when I boot up the system, the recovery files show up in "My Computer" under that drive.   I went through all the BIOS settings with Lenovo Tech support and they too are correct.  I even tried to make a bootable USB by creating an image of each Restore DVD and it too will not boot to the Recovery screen.  What a mess this is.

Community SeniorMod
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Posts: 3,380
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Message 6 of 16

Re: Windows 7 needs reactivation after motherboard replacement at Depot

Hello,

 

I don't have my X140e with me right now, but if you look throught e BIOS/UEFI firmware settings, are there any options for selecting UEFI, BIOS or CSM (UEFI with BIOS support) Mode in it?  If so, you could try selecting BIOS or CSM mode and seeing if the X140e will then boot from any of the DVDs.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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lambano
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Location: New York
Views: 332
Message 7 of 16

Re: Windows 7 needs reactivation after motherboard replacement at Depot

What I see there in the  Bios under "Startup" is UEFI/Legacy boot is set to "Both" with Legacy first and CSM Support is also set to "Yes"

Community SeniorMod
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Message 8 of 16

Re: Windows 7 needs reactivation after motherboard replacement at Depot

Hello,

 

Hmm... that sounds correct.  I suppose you could try setting to UEFI only, but if that does not work and none of the DVDs are bootable, it might be best to return the machine for servicing at the depot, again.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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lambano
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Posts: 11
Registered: ‎02-19-2016
Location: New York
Views: 308
Message 9 of 16

Re: Windows 7 needs reactivation after motherboard replacement at Depot

Thanks for taking the time with me.  That's what I'm going to do.  I called Lenovo once again on Monday morning and asked for "Floor Support" which is something like 2nd tier support (Tech person told me to do that the day before) and I got a guy who sounded like he was gonna stay on top of the depot to get this repair done finally.  This will be the 4th time the machine has been sent to the depot since December for complications resulting from a repair done there.  Hopefully....

JakeSully
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Location: Sverige
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Message 10 of 16

Re: Windows 7 needs reactivation after motherboard replacement at Depot

UEFI does not work on windows 7 when it has been installed on LEGACY xD if you install under that the efi file is not then copied to hard disk so when you change from BOTH or LEGACY to UEFI the laptop will fail to boot and ask for proper boot device since os on drive isnt compatbile with UEFI, but if you install windows 7 under UEFI it places a efi file winload.efi or something to where it should be so UEFI works on boot for windows 7 otherwise it wont, i know it since i have been messing around between UEFI and LEGACY on windows 7 Smiley Wink

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