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11-22-2020

DE

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Windows Hello not working

2020-11-22, 14:00 PM

Hey all,

my fingerprint reader as well as all other functionalities of Windows Hello is not working unfortunately.

I already tried to update drivers, did all possible system and driver updates, but I cannot fix this issue.

 

My system: X1 Yoga 2nd Gen Laptop (ThinkPad) - Type 20JD

 

 

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11611 Posts

01-02-2010

US

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Re:Windows Hello not working

2020-11-22, 16:22 PM

Did it ever work?  When windows was first set up, did you set it up with a Microsoft account and a password?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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3 Posts

04-21-2020

US

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Re:Windows Hello not working

2020-11-23, 16:46 PM

I have a similar issue. My windows hello fingerprint works fine when I am logging in for the forst time, but if I lock the screen that fingerprint does not read. It was working until 2 weeks ago. One think I have noticed is that previously after I logged in, the light around the power button would turn white unless requesting a print. Now it stays green.

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2 Posts

11-22-2020

DE

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Re:Windows Hello not working

2020-11-23, 16:49 PM

Yes it worked in the beginning for several months and yes, I did setup windows directly with a Microsoft-Account.

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