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Posts: 1
Registered: ‎05-20-2012
Location: Gales Ferry, CT
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Windows Installer not installed properly, then boots to safe mode w/no backlight?

[ Edited ]

I have only used my laptop for about 2 weeks.


I tried to download an Adobe Reader update, and I got a message that said "Windows Installer was not installed correctly." 


I retarted my computer, but it would only boot in safe mode. 


I tried  a System Restore, but I got a message that said   "System Restore doesn't appear to be functioning properly."


I tried to do a virus scan (just in case), but my computer will not connect to the internet, so that's not working, either. 


I tried to restart once more,  but as soon as I went to put my password in, the backlight on the laptop would shut off, and then it would only boot in safe mode. 


I put the laptop away for a little while because my life got very busy and I didn't have the time to deal with it. Today, when I turned the laptop on to try and troubleshoot, it booted  normally, and successfully- no safe mode, backlight still on- and then it told me that System Restore had worked. 


What gives? 


Anyone have any ideas what happened / what I did to make this happen / how I can avoid it in the future / if the computer is actually going to function properly or if it needs to be sent back? 



Posts: 955
Topics: 3
Kudos: 80
Solutions: 65
Registered: ‎01-05-2010
Location: INDIA
0 Kudos

Re: Windows Installer not installed properly, then boots to safe mode w/no backlight?

Hello SuperNova and welcome to community,


When you restore the system earlier to back date it did not get complete and also Windows 7 has startup repair option which fixes the common startup bugs.


Best Regards,


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