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3 Posts

01-28-2010

Boston

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  • Message 11 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-01-28, 18:26 PM

I wish I had read this page before ordering my X200.  On top of having to wait a week and a half for Lenovo to finally ship the package, it's now stuck with the UPS folks.  My order status has been on "BILLING INFORMATION RECEIVED" for the past three days.  Why did I pay extra for 2 day shipping?  Not sure if I should be screaming at Lenovo or UPS right now.  It's a real shame that Lenovo spoils its excellent products with such lousy order fulfillment.   Similar complaint boards have been going on for YEARS (let alone this one which is actually ON Lenovo's own website)   - why doesn't Lenovo decide to actually do something about it?

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7 Posts

01-22-2010

Iowa

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  • Message 12 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-01-29, 13:28 PM

Similar situation with myself. Ordered a T400 (yes, I know this is the X series thread), Lenovo says it shipped the 25th of January. It's now the 29th. I have: billing information received on 1/26 at 9:24PM, received into UPS SCS possession on 1/25 at 8:00PM, then departed China on 1/25 at 8:35PM. Haven't gotten an update since. I called UPS yesterday and was told to contact the shipper. "Well, thanks. I guess?" was my reply. One must have patience in these situations. Oddly enough, I was looking through my banking transactions and the transaction from Lenovo just went through yesterday. That may have something to do with it. Curious as to whether or not, your order was put into UPS SCS possession and if it had departed?

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3 Posts

01-28-2010

Boston

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  • Message 13 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-01-29, 14:32 PM

No - my order was not put into UPS SCS possession.  Not even sure what that is.

 

My order did depart from China, but now apparently is in Osaka, Japan (?).  I haven't heard of anyone else's package going through Japan (its usually Alaska) so I'm not sure what its doing there.

 

 

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4 Posts

01-30-2010

Virginia

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  • Message 14 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-01-30, 3:31 AM

Crap I made a HUGE ERROR in ordering! Pretty much I have my mail sent to my dorm however, the university makes the students ship packages to another address (it not apart of the dorms). In addition, I didn't have the shipping address listed on my CC. I managed to add the shipping address tonight as the correspondence address. But, I placed the order on 01-28-2010 and thus my shipping address wasn't listed on my CC when I ordered. What should I do?

 

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1 Posts

02-02-2010

Chicago

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  • Message 15 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-02-02, 5:48 AM

Woohoo my laptop is stuck in KY for the last 3 days...and the dell i ordered the same day was delivered yesterday..

 

Moderator edit: Removed phrase which was in violation of the Community Rules.

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3 Posts

01-28-2010

Boston

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  • Message 16 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-02-03, 20:39 PM

Laptop order placed 01/22/10.  Laptop received (hopefully) 02/03/10.  Are you kidding me? 

 

Well i'm glad I paid extra for 2 day shipping....    I think the Lenovo shipping option on the website should be re-labeled to be more clear.  Every time I called UPS for an update, they kept telling me that Lenovo's choice of using "World Ease" was UPS' cheapest possible international shipping method (i.e. bundling packages at customs so they can be cleared as an entire batch).  

 

"2 day shipping" is obviously misleading and there was no way UPS could have made it happen in that time frame.  Based on some of the other posts, it looks like I'd even considered to be one of the luckier ones in terms of shipping delays.  I know the 2-day option isn't that much more money, but it's the principle of it that really really bothers me.

 

I don't even want to know what shipping would have been like had I not paid the extra money.....

 

Come on Lenovo - it's so disappointing that you mess this up.  Keep this up and you'll lose even your most die hard Thinkpad fans.  Please hire a supply chain consultant (maybe even from your old friends at IBM) and get this fixed.

 

 

 

 

Location Date Local Time DescriptionWhat's This?

BOSTON, MA, US02/03/20107:05 A.M.OUT FOR DELIVERY
 02/03/20106:41 A.M.ARRIVAL SCAN
WINDSOR LOCKS, CT, US02/03/20103:59 A.M.DEPARTURE SCAN
WINDSOR LOCKS, CT, US02/02/20106:08 P.M.ARRIVAL SCAN
LOUISVILLE, KY, US02/02/20104:09 P.M.DEPARTURE SCAN
 02/02/201011:38 A.M.IMPORT SCAN
LOUISVILLE, KY, US01/31/20108:16 A.M.ARRIVAL SCAN
ANCHORAGE, AK, US01/30/20107:54 P.M.DEPARTURE SCAN
ANCHORAGE, AK, US01/29/20101:17 P.M.ARRIVAL SCAN
OSAKA, JP01/29/201011:56 P.M.DEPARTURE SCAN
 01/29/201010:39 P.M.ARRIVAL SCAN
SHANGHAI, CN01/29/20109:20 P.M.DEPARTURE SCAN
 01/29/20107:00 P.M.DEPARTURE SCAN
 01/29/20106:51 P.M.DEPARTURE SCAN
 01/29/20104:21 P.M.EXPORT SCAN
SHANGHAI, CN01/27/20109:48 A.M.ORIGIN SCAN
CN01/27/201012:08 A.M.BILLING INFORMATION RECEIVED
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2 Posts

02-05-2010

USA

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  • Message 17 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-02-05, 8:38 AM

I ordered my X200 on 25th of Jan hoping to get it on Feb 5th. This will be my first Thinkpad. So excited. Lenovo shipped one day before the shipping date and UPS is not doing bad job either (or is it too early to say?)

 

 

LOUISVILLE, KY, US 02/05/2010 2:23 A.M. DEPARTURE SCAN

 

                                      02/05/2010 1:07 A.M. IMPORT SCAN

 

ANCHORAGE, AK, US 02/04/2010 6:24 P.M. DEPARTURE SCAN

 

ANCHORAGE, AK, US 02/03/2010 12:21 P.M. ARRIVAL SCAN

 

SHANGHAI, CN 02/03/2010 10:13 P.M. DEPARTURE SCAN

 

SHANGHAI, CN 02/02/2010 9:10 P.M. DEPARTURE SCAN

 

                             02/02/2010 7:37 P.M. EXPORT SCAN

 

SHANGHAI, CN 02/01/2010 9:58 A.M. ORIGIN SCAN

 

  CN 02/01/2010 12:56 A.M. BILLING INFORMATION RECEIVED

 

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1 Posts

02-05-2010

Vancouver

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  • Message 18 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-02-05, 19:27 PM

Submitted my order in on Feb 1, 2010, received shipment notification on Feb 4, 2010, and am now sitting and waiting for the machine.  They promised 9 days for shipping, as I even went out on a limb to pick the right processor so that the shipping time wouldn't take so long.

 

We will see when I actually get the machine.

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24 Posts

01-20-2010

Las Vegas

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  • Message 19 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-02-06, 3:12 AM

Order mine on 01/20/10 the original estimated ship date said1/28/10 not it says 2/15/10!

 

I sold my other traveler netbook on eBay I leave on Sunday for biz trip and NO laptop! Now I have to take the heavy t-series with malfunctioning screen!

 

If they told me the ship date would be after I leave for trip I WOULD NOT HAVE ORDERED.

 

This is possible my last Lenovo/IBM after 8 years of laptops and desktop, customer service and honest comunications sucks.

 

Oh I ALSO selected 2 days shipping.  I just picked up a netbook at officmax. Time really is money.


Thanks LENOVO!!! :smileymad:

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1 Posts

02-05-2010

U.S.

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  • Message 20 of 349

Re: X Series Laptops Shipping discussion (2010)

2010-02-06, 4:12 AM

Oh, I am crazy about the shippment. 

I wrote to UPS yesterday, They relied as follows

Thank you for your inquiry. Our records indicate that your shipment is awaiting release from Customs in the United States. Invoices are needed from the shipper. This information is required in order for the shipment to be released. Once a package has been released, we are then able to resume the transit to the destination. 

 

Is that true?

 

This is my tracking information. 

Will it be delivered soon?


LOUISVILLE, KY, US 02/05/2010 10:59 P.M. WAREHOUSE ENTRY CLEARANCE DETAILS, NECESSARY FOR CUSTOMS CLEARANCE, HAVE BEEN REQUESTED FROM THE RECEIVER / RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY  

02/05/2010 10:57 P.M. WAREHOUSE ENTRY CLEARANCE DETAILS, NECESSARY FOR CUSTOMS CLEARANCE, HAVE BEEN REQUESTED FROM THE RECEIVER  

02/05/2010 1:21 A.M. IMPORT SCAN  

02/05/2010 12:43 A.M. WAREHOUSE ENTRY CLEARANCE DETAILS, NECESSARY FOR CUSTOMS CLEARANCE, HAVE BEEN REQUESTED FROM THE RECEIVER  

02/05/2010 12:08 A.M. IMPORT SCAN LOUISVILLE, KY, US

02/04/2010 12:53 A.M. IMPORT SCAN  

02/04/2010 12:10 A.M. IMPORT SCAN  

02/04/2010 12:10 A.M. IMPORT SCAN

LOUISVILLE, KY, US 02/03/2010 12:52 P.M. IMPORT SCAN  

02/03/2010 10:35 A.M. WAREHOUSE ENTRY CLEARANCE DETAILS, NECESSARY FOR CUSTOMS CLEARANCE, HAVE BEEN REQUESTED FROM THE RECEIVER

LOUISVILLE, KY, US 02/02/2010 11:45 P.M. IMPORT SCAN  

02/02/2010 11:55 A.M. IMPORT SCAN ANCHORAGE, AK, US

02/01/2010 5:48 P.M. DEPARTURE SCAN  

02/01/2010 11:32 A.M. ARRIVAL SCAN NARITA, JP

02/01/2010 10:38 P.M. DEPARTURE SCAN SHANGHAI, CN

01/31/2010 8:50 P.M. DEPARTURE SCAN  

01/31/2010 2:40 A.M. DEPARTURE SCAN SHANGHAI, CN

01/30/2010 9:15 A.M. DEPARTURE SCAN  

01/30/2010 12:43 A.M. EXPORT SCAN SHANGHAI, CN

01/29/2010 9:46 A.M. ORIGIN SCAN CN

01/29/2010 3:52 A.M. BILLING INFORMATION RECEIVED

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