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1 Posts

08-18-2010

Orlando, FL

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Re: X Series Laptops Shipping discussion (2010)

2010-08-18, 4:12 AM

I just received my X201 today and it appeared to be shipped on 8/10.  The wait really wasn't bad.

 

What was really frustrating was that  the order status page kept telling me that it wouldn't ship until November.  Whenever I called customer service, they were absolutely useless...and rude.  They insisted it would ship sooner but wouldn't provide anything in writing.  They also wouldn't allow me to cancel the order.

 

After a couple hours of investigating my laptop today, I realized that they never installed bluetooth on the device which is pretty important to me.  Everything otherwise seemed to be fine.  I'm thoroughly enough disappointed with the whole experience that I'm going to ship back the computer and get a Vaio Z Series.  I've had Vaio before and the customer service was always superb.

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1 Posts

05-03-2010

India

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Re: X Series Laptops Shipping discussion (2010)

2010-08-25, 8:44 AM

Any issues with the core i5 equipped x201's now?

 

Placed an order with a re-seller for a pre-configured model (3323-95Q) on 7/26.

 

I have absolutely NO idea of where my laptop is. On a very strongly worded call with the re-seller, they somehow slipped out info that the item was on a 'back to order' status. Any idea what that means?

 

Extremely frustrated - I had sold off my old laptop to get this one and now it's almost 5 weeks without one!

 

Appreciate any help / suggestions on how I can proceed.

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1 Posts

08-29-2010

United States

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X Series Laptops Shipping discussion (2010)

2010-08-29, 1:09 AM

custom built machine ordered on lenovo.com

order date :Aug17

delivery date: Aug 31

 

here is an update. machine was delivered this morning (a day later than schedule).

 

Location Date Local Time DescriptionWhat's This?
WHISTLER, AL, US08/31/201010:34 A.M.DELIVERY
 08/31/20107:56 A.M.OUT FOR DELIVERY
 08/31/20107:25 A.M.DESTINATION SCAN
 08/31/20107:17 A.M.ARRIVAL SCAN
MOBILE, AL, US08/31/20107:04 A.M.DEPARTURE SCAN
 08/31/20106:21 A.M.ARRIVAL SCAN
ALBANY, GA, US08/31/20106:40 A.M.DEPARTURE SCAN
 08/31/20106:07 A.M.ARRIVAL SCAN
LOUISVILLE, KY, US08/31/20104:49 A.M.DEPARTURE SCAN
 08/31/201012:24 A.M.IMPORT SCAN
LOUISVILLE, KY, US08/30/201011:22 P.M.RELEASED BY CLEARING AGENCY. NOW IN-TRANSIT FOR DELIVERY
LOUISVILLE, KY, US08/28/201012:57 A.M.IMPORT SCAN
 08/28/201012:32 A.M.IMPORT SCAN
LOUISVILLE, KY, US08/27/201012:26 P.M.IMPORT SCAN
 08/27/20109:30 A.M.ARRIVAL SCAN
 08/27/20101:14 A.M.ARRIVAL SCAN
ANCHORAGE, AK, US08/26/20103:18 P.M.DEPARTURE SCAN
 08/26/20103:18 P.M.DEPARTURE SCAN
 08/26/20102:07 P.M.ARRIVAL SCAN
 08/26/20102:02 P.M.ARRIVAL SCAN
SHANGHAI, CN08/26/201010:08 P.M.DEPARTURE SCAN
 08/26/20109:48 P.M.DEPARTURE SCAN
 08/26/20104:55 P.M.DEPARTURE SCAN
SHANGHAI, CN08/25/20109:42 P.M.EXPORT SCAN
 08/25/20109:37 P.M.HUB SCAN
SHANGHAI, CN08/24/20108:37 P.M.ORIGIN SCAN
CN08/25/20102:50 A.M.BILLING INFORMATION RECEIVED

 

Tracking results provided by UPS:  08/31/2010 4:12 P.M.  ET

 

 

love this little power monster. no question asked.  Solid feel and built (i wish Lenovo has used unibody aluminium design on this thoughtful business class device like apple macbooks avoiding use of plastic. i hope will be in future models. no regrates for now). Lenovo missed to install bluetooth feature on a machine. I'll resolve an issue. happy ending of purchase process. we'lll see more on performance eventually as i keep exploring machine and testing apps to its fullest extent.

 

glad to see you here...

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2 Posts

04-06-2009

San Francisco, CA, USA

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Re: X Series Laptops Shipping discussion (2010)

2010-09-23, 20:42 PM

 

Ordered a highly-customized X201 with i5 and SSD on 16 Sep 2010; original estimated shipping date was 29 Sep.  Lenovo actually shipped on 22 Sep, a week early.  Charged to a credit card, shipping to a different address.

 

UPS picked up the machine in China on 22 Sep and delivered it in San Francisco at 9:30 am on 23 Sep, the next morning; as soon as the tracking became available, it showed "Out For Delivery" as the last event in a chain starting in China and going through Alaska.  (I did pay the $10 for USP express delivery when I ordered.)

 

Everything arrived configured as ordered, all accessories included.

 

This sort of perfect logistics is what will help Lenovo and ThinkPad stay ahead.  UPS is great.

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2 Posts

09-23-2010

Florida

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Re: X Series Laptops Shipping discussion (2010)

2010-09-26, 15:58 PM

Hello,

 

I ordered a ThinkPad x100e the 10th of September and I was given an extimated date of 22nd of September. The date came and the laptop did not ship. I contacted costumer support and they told me that it would ship sometime that week. The week ended and the laptop did not shiped. Now they are telling me that it will ship sometime next week.

This is unacceptable. I need a date. I'm traveling the 6th of Octuber to Orlando and I need that laptop before then.

I also got this message in my order: "If no ship date is given above, there may be an issue with your order. If you would like more information on the status, please call  ." I noticed that it did not showed any phone number, so I contacted support via web chat, they told me that was nothing, that my laptop would ship the estimated date.

 

So, what can I do about this? Cancel the order?

 

One thing is clear: I'm never buying directly from Lenovo again. I'll buy from TigerDirect or NewEgg because they warranty when my order ships. I don't need an estimated date, I need a warrantied date.

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2 Posts

09-23-2010

Florida

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Re: X Series Laptops Shipping discussion (2010)

2010-09-26, 18:35 PM

Well, never mind what I just posted. My laptop literary just shipped a few hours ago. Let's hope it arrived in 3 days.

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59 Posts

04-18-2010

US

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Re: X Series Laptops Shipping discussion (2010)

2010-10-15, 13:51 PM

My x201 is still stuck in Louisville since Tuesday. UPS says they don't know what's wrong!

I really wonder how Lenovo does business - i dont need the computer in a rush but it is really a problem for those who needs the computer.... and Lenovo sure does have a lot of "reputation" in this shipping thing 

can't Lenovo do anything about it?

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47 Posts

02-04-2010

Toronto

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Re: X Series Laptops Shipping discussion (2010)

2010-10-15, 15:31 PM

Hi there,

 

Please send me a private message with your order # and I will be happy to see what we can do from this end.

 

Vanessa

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191 Posts

10-18-2010

Tampa, FL

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Re: X Series Laptops Shipping discussion (2010)

2010-10-20, 0:39 AM

I recently order an x201 in 2010.  The docking station the Ultrabase x200 was on sale that day on the website without a drive which I could tell after talked to a sales rep on the phone that day. I made a poor assumption though because at my last job we had a lot of thinkpads with docking stations that included a 90W AC adapter for the docking station. Well, I assumed that I would get a 90W AC Adapter with the $179 docking station. Maybe a little print that says "does not include an AC Adapter" would be a good idea. It seems like a bad idea to pack a load using the Ultrabase on the 65W AC Adapter that comes with the laptop. Something says to me that it will burn out faster with my usb gadgets plugged into it. I broke down an purchased a 90W AC Adapter for the docking station. It would be nice to get a blue ray burner for the Ultrabase, but it is a little expensive currently.

 

Oh one more thing considering the new features for the i5 & i7 cores, the website should mention which wireless lan adapters are compatible with the Intel Wireless Display option. I am surprised the marketing department missed that.

 

Have a good day. :)

 

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4 Posts

11-10-2010

USA

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Re: X Series Laptops Shipping discussion (2010)

2010-11-10, 3:12 AM

I ordered my x201 on November 1st and it luckily shipped on November 6th (est shipping was 9 days!). Great news. But Im tracking it and it seems to be on its third day stuck in Anchorage, Alaska if even. =/

 

ANCHORAGE, AK, US11/07/20104:09 P.M.DEPARTURE SCAN

11/07/201010:24 A.M.ARRIVAL SCAN
SHANGHAI, CN11/07/20109:30 P.M.DEPARTURE SCAN

11/07/201012:41 A.M.EXPORT SCAN
SHANGHAI, CN11/06/201010:22 A.M.ORIGIN SCAN
CN11/06/20101:03 A.M.BILLING INFORMATION RECEIVED

 

I know Im a bit paranoid, but I went through a bit of this thread and most people cleared out of Alaska in a day. I was hoping to get my package by Friday or Saturday =[ I guess Im just bothered by this mostly because UPS doesnt have a estimated delivery date when i try to track it. Does anyone else? Wish I knew when it would come =/

 

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