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heliosj
Fanfold Paper
Posts: 9
Registered: ‎10-10-2013
Location: Denver, CO
Views: 548
Message 101 of 116

Re: X Series Laptops Shipping discussion (2013)

Thank you for your recent Lenovo purchase. Unfortunately due to overwhelming demand,
we are experiencing delays in processing shipments of your system. We are making every
effort to fulfill your order.


So I this this e-mail this morning.. yet my ship date hasn't changed. At this point I have no faith in this process.

heliosj
Fanfold Paper
Posts: 9
Registered: ‎10-10-2013
Location: Denver, CO
Views: 526
Message 102 of 116

Re: X Series Laptops Shipping discussion (2013)

Annnnnd today my ship date changed to the end of the month, but when I call customer service, no one can tell me why or if that's even realistically accurate. 

ganyue2006
What's DOS?
Posts: 1
Registered: ‎10-23-2013
Location: United States
Views: 515
Message 103 of 116

Re: X Series Laptops Shipping discussion (2013)

Really disappointed with Lenovo. I order my X230 on 10/05, and it`s delivery date is 10/20 at very begining. And after that, the delivery date has been delay to 10/24, 11/01. When I check the order status today, the new delivery date is 11/07. If lenovo delay my order again, I will cancel it. I have order HP and DELL before, both are much better than Lenovo. HP even refund me 200 dollars for delay on week... Dell ship my order before the expected shipping date.

heliosj
Fanfold Paper
Posts: 9
Registered: ‎10-10-2013
Location: Denver, CO
Views: 453
Message 104 of 116

Re: X Series Laptops Shipping discussion (2013)

Well the good news is, they say it has shipped and gave me a tracking number. Smiley Very Happy Hope there's no further problems, my confidence in Lenovo has been shaken. 

dknight211
Paper Tape
Posts: 11
Registered: ‎11-27-2013
Location: Los Angeles, CA
Views: 327
Message 105 of 116

Re: X Series Laptops Shipping discussion (2013)

I ordered a custom X230 on 11/21 and during order placement, the page said estimated ship date 12/1.

 

A few days later, the estimated ship date got moved to 12/2.  One extra day, no big deal, I thought.

 

Well, I checked again yesterday, and finally my order has changed status to "Released to Manufacturing" after it was in "Order Processing" for several days.  But the shipping date has now changed to 12/31 with expected arrival date of 1/8 .... 2014!!

 

How does Lenovo expect to keep a happy customer base if one gets their laptop almost 7 weeks after they place their order?  It almost seems like a bait and switch because yesterday on the Lenovo website for the exact same custom laptop, they were still saying estimated ship date of 12/13.

 

Not only does the customer feel a sense of bait-and-switch, they are now in a situation where they may have needed a computer earlier or had some other time restrictions.  Very disappointing.

Ional
What's DOS?
Posts: 2
Registered: ‎12-05-2013
Location: Denmark
Views: 261
Message 106 of 116

Re: X Series Laptops Shipping discussion (2013)

You are lucky. I just talked with support, and they cancelled my order, because they do not manufacture the x230 any longer. Man Sad

My order were placed 11-11, and yesterday I made a support request about the long delivery time.

dknight211
Paper Tape
Posts: 11
Registered: ‎11-27-2013
Location: Los Angeles, CA
Views: 249
Message 107 of 116

Re: X Series Laptops Shipping discussion (2013)

Thanks lonal for the post. What's really disturbing is that Lenovo continues to accept orders for the x230 on their website.

lonal, do you mind letting us know what was the last status of your order before it was canceled? You placed your order 10 days before mine, and mine has been stuck in "released to manufacturing" for days. I wonder if waiting for this order is just a waste of time. Thanks!!
Ional
What's DOS?
Posts: 2
Registered: ‎12-05-2013
Location: Denmark
Views: 235
Message 108 of 116

Re: X Series Laptops Shipping discussion (2013)

Please notice that I ordered from Europe.

The status for my order is 'Bestilling under udfoersel', which roughly translates to: 'Order/booking in progress'.

And from my localized view of the lenovo.com page, the x230 is only sold from resellers at this point in time (not so when I ordered).

 

dknight211
Paper Tape
Posts: 11
Registered: ‎11-27-2013
Location: Los Angeles, CA
Views: 227
Message 109 of 116

Re: X Series Laptops Shipping discussion (2013)

Thanks lonal for the update!  I think I will email Lenovo order support to see what's up.  If they are not stopping production for the US, I will continue to wait, since I think I like the x230 over the x240.

GS1
Punch Card
Posts: 8
Registered: ‎11-22-2013
Location: USA
Views: 229
Message 110 of 116

Re: X Series Laptops Shipping discussion (2013)

Lenovo shows the X230 as "temporarily unavailable" on their website http://shop.lenovo.com/us/en/laptops/thinkpad/x-series/x230/.  Anyone know what's going on?  I ordered one on 11/23 and the ship date keeps being delayed (it's now 1/1/14).  If they are showing them as unavailable it makes me worry about many more delays.  More importantly, are their component problems I should worry about?

 

Moderator Note; subject edited; post merged in

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