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jmonreal
What's DOS?
Posts: 2
Registered: ‎10-04-2008
Location: Chile
Views: 560
Message 1 of 2

X1 5th Gen Trackpad freezes

Has anyone experienced that while using the trackpad, the pointer stops all of the sudden and its not possible to keep moving it after a 10 seconds aprox?

 

Is it possible to fix?

How long would it take for a technician to change the part on site?

Lenovo Employee Rydeen
Lenovo Employee
Posts: 361
Registered: ‎03-03-2017
Location: JP
Views: 525
Message 2 of 2

Re: X1 5th Gen Trackpad freezes

Dear jmonreal,

in case you use the TrackPoint(stic) device, I'd like you to try updating the TrackPoint firmware which you can download from this link ?

 

In case you do not use TrackPoint, can you try to disable the TrackPoint at BIOS Setup by following steps below?

 1)When you boot to Windows, reboot the system and press F1 key at Lenovo logo to enter BIOS Setup

 2)Go to Config page -> Keyboard/Mouse

 3)Make "TrackPoint" to be Disabled

 4)Press F10 key to save & exit BIOS Setup.

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