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phil94028
Paper Tape
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Registered: ‎11-24-2018
Location: US
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Message 1 of 21

X1 6th Gen Keyboard Replacement Cost

Small liquid spill, so not covered by the basic warranty.  I am pretty sure it is just the keyboard and the main board etc not affected.

 

Does anyone have an idea what the depot replacement cost for a keyboard might be? 

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Message 2 of 21

Re: X1 6th Gen Keyboard Replacement Cost

I cannot speak for the depot.  The keyboard and the bezel around it come as a unit, so it is one part, but if I were doing the work, the biggest cost would be the labor.  (The trackpad might also need replacement).  The X1 Carbon comes apart from the bottom.  You would need to remove the bottom cover, then all the parts inside the case (SSD, wireless, trackpad, all the sub cards, motherboard).  The motherboard has 8 fragile, ribbon cables.  You would need to remove all the wireless antennas and then the LCD assembly.  At this point, all that's left is the part that you need to replace.  I don't know if the labor cost is computed hourly, or if they have a flat charge for replacing one FRU.  Obviously, you hope they have a per-FRU flat charge.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
phil94028
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Message 3 of 21

Re: X1 6th Gen Keyboard Replacement Cost

Thanks, 

 

Makes sense it would include the bezel as an FRU. The keyboard itself looked like it has a lot of screws holding it in place so real work to change. They are avail on ebay as keyboard only but looked like way too much "fun" compared to the Dell!

 

I'll update when I get a price quote on it from Flex(tronics) who seem to be the contractor for the depot.

 

 

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Message 4 of 21

Re: X1 6th Gen Keyboard Replacement Cost


@phil94028 wrote:

 

Does anyone have an idea what the depot replacement cost for a keyboard might be? 


FWIW the cost of just the C-cover/keyboard is US$465 plus, of course, labor. [X1C6 Parts]

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Message 5 of 21

Re: X1 6th Gen Keyboard Replacement Cost

The X1 Extreme and the P1 share the same keyboard/bezel assembly. Interesting that what used to be called the laptop frame, is now called the keyboard bezel. Certainly doesn't look like a bezel to me. I hope that the labor costs are at a flat rate/FRU because you basically have to disassemble, replace the keyboard, and then reassemble the entire system. What's the probability that everything will be restored without further issues? I'm not really understanding the logic for making the keyboard, which is most probably the part that is most exposed to accidental damage from spills, etc. to be so difficult to change out. The keyboard for Thinkpads has historically been a CRU part for eons, but is now major surgery. The X280 still has an easily replaceable keyboard using a specialized tool to remove the trackpoint buttons. I'm not sure why this approach was abandoned for the other units. The keyboard for my P70, for example, would cost $112 and could be replaced in 15 minutes by the user.


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jeremyshaw
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Message 6 of 21

Re: X1 6th Gen Keyboard Replacement Cost


@harrisb wrote:

The X1 Extreme and the P1 share the same keyboard/bezel assembly. Interesting that what used to be called the laptop frame, is now called the keyboard bezel. Certainly doesn't look like a bezel to me. I hope that the labor costs are at a flat rate/FRU because you basically have to disassemble, replace the keyboard, and then reassemble the entire system. What's the probability that everything will be restored without further issues? I'm not really understanding the logic for making the keyboard, which is most probably the part that is most exposed to accidental damage from spills, etc. to be so difficult to change out. The keyboard for Thinkpads has historically been a CRU part for eons, but is now major surgery. The X280 still has an easily replaceable keyboard using a specialized tool to remove the trackpoint buttons. I'm not sure why this approach was abandoned for the other units. The keyboard for my P70, for example, would cost $112 and could be replaced in 15 minutes by the user.


 

AFAIK, it comes down to priorities. The key travel on the X1C6 is greater than that of the T480s, for example, while the X1C6 is also thinner than the T480s. The tradeoff is the keyboard is afixed to the top bezel, like a macbook. The X1E/P1, X280, and T480s are all thicker laptops and use a special tool to remove the seperate KB FRU.

 

EDIT: I'm wrong, the X1E/P1 also have the KB integrated into the bezel, as pointed out by the fellow above and below.

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Message 7 of 21

Re: X1 6th Gen Keyboard Replacement Cost

Sorry, the P1 and the X1 Extreme use the same type of keyboard bezel assembly as the X1C6. There is no special tool for those systems, just a screwdriver and a lot of labor as I documented in my post.


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Message 8 of 21

Re: X1 6th Gen Keyboard Replacement Cost


@harrisb wrote:

I'm not really understanding the logic for making the keyboard, which is most probably the part that is most exposed to accidental damage from spills, etc. to be so difficult to change out. The keyboard for Thinkpads has historically been a CRU part for eons, but is now major surgery. 


Also because it was so easy to swap keyboards, a user could easily adapt a ThinkPad to work in any country. This feature is useful when people move or even if they want to buy a used ThinkPad that came from another country.

 

Now the cost of parts alone can be a third to half the price of a new ThinkPad. That's an excessive "fine" for having an accident like spilling something.

 

It could also become an expensive lesson to Lenovo with respect to warranty costs. Many of us have recently experienced "borked" our TrackPoints by installing a firmware update that failed. That means a keyboard replacement.

 

All this just to make products a mm or two thinner than they would be if they were easier to service. 

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Message 9 of 21

Re: X1 6th Gen Keyboard Replacement Cost


@hausman wrote:

@harrisb wrote:

I'm not really understanding the logic for making the keyboard, which is most probably the part that is most exposed to accidental damage from spills, etc. to be so difficult to change out. The keyboard for Thinkpads has historically been a CRU part for eons, but is now major surgery. 


Also because it was so easy to swap keyboards, a user could easily adapt a ThinkPad to work in any country. This feature is useful when people move or even if they want to buy a used ThinkPad that came from another country.

 

Now the cost of parts alone can be a third to half the price of a new ThinkPad. That's an excessive "fine" for having an accident like spilling something.

 

It could also become an expensive lesson to Lenovo with respect to warranty costs. Many of us have recently experienced "borked" our TrackPoints by installing a firmware update that failed. That means a keyboard replacement.

 

All this just to make products a mm or two thinner than they would be if they were easier to service. 


I'm not sure the systems are any thinner as a result. I would advise everyone to purchase accidental damage insurance when they are purchasing these systems. I wonder how many people purchasers of these systems are aware of the change in construction.


P53 XEON 2276 BIOS 1.15 OLED UHD 4K Multi-touch display, 32GB, RTX5000, 32GB, RAID 1, 1TB x 2 Samsung PM981, WWAN
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Message 10 of 21

Re: X1 6th Gen Keyboard Replacement Cost


@harrisb wrote:

@hausman

I'm not sure the systems are any thinner as a result. I would advise everyone to purchase accidental damage insurance when they are purchasing these systems. I wonder how many people purchasers of these systems are aware of the change in construction.


If it's not to make them thinner then why? There can't be much in cost reduction, nor should that factor into the design of a flagship product like X1 Carbon.

 

As for being aware of this drastic change in design philosophy, this came as an unpleasant shock after the firmware install failed. It's even more shocking now that it seems to be pervading the entire product line. One of ThinkPads [until now] design innovations and value propositions has been the modular design that allows many key components of every system to be easily repaired, replaced and enhanced by the end-user. What's next, ditching the TrackPoint?

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X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]

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