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Guru
Posts: 1,935
Registered: ‎04-20-2008
Location: US
Views: 992
Message 11 of 21

Re: X1 6th Gen Keyboard Replacement Cost

I looked at some other ThinkPad series for FRU keyboard installation. It appears that the X1C, X1 Yoga 2nd/3rd Gen, X1 Extreme, and P1 win the prize for having a replaceable keyboard that requires full disassembly of the laptop. The T480S has a replaceable keyboard from the top of the system with a tool. The thickness of that system is 0.72", the P1 is 0.70", the X1C is 0.67", X1 Extreme is 0.70". Is it really worth .02" - 0.05" thinner system to have it almost non-serviceable for the keyboard replacement? I would think that if there was a user focus group on the subject that that answer would be a resounding "no", but that's my opinion. I would be more impressed if the keyboard on the non-Yoga systems also retracted, but that is not the case. The keyboard needs to be part of the case on the Yoga because it retracts. However, it does not need to be this for the other systems, but I bet that the engineering case designs were derived from the same design point, hence the keyboard/bezel single part. Must have saved a bit in the tooling too. I wonder if the waranty costs were factored into the design for the other systems.

 

The key travel on the P1 seems a bit more than on my P70, but that's subjective as I don't have the specs to compare. The P1 keyboard also feels a bit more solid when I type on it compared to my P70, so, there may be a gain in user feel. Again, I don't think that the tradeoff is worth it. BTW, I did confirm that I installed 1.0.0.4 Trackpoint firmware on my P1. There was no offer of 1.0.0.3 firmware when I appled the update.


P53 XEON 2276 BIOS 1.15 OLED UHD 4K Multi-touch display, 32GB, RTX5000, 32GB, RAID 1, 1TB x 2 Samsung PM981, WWAN
P70 XEON 1505, BIOS 2.32, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.24,Xeon Processor, 32GB, PM981 1TB x 2, RAID1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
phil94028
Paper Tape
Posts: 4
Registered: ‎11-24-2018
Location: US
Views: 985
Message 12 of 21

Re: X1 6th Gen Keyboard Replacement Cost

Thanks for all the input. Nice they have a hardware manual for the X1C 6th gen that shows the steps to get at the FRUs. 

I guess I will see what they come back with for labor and decide then.  With a notional 3 year life and $1400 cost (costco i7/16g/512g) at 6 months in I guess I would value the unit at $1K, so you get there pretty fast on a repair! 

 

The system board prices are just insane on there. You can buy an X1C lower spec for $999 on the current lenovo deal. It is tempting to just do that and swap the system board into it. With the manual and having fixed Dell Lattitudes for years it does not seem that bad. At least it is built with some idea of being servicable.

 

What is interesting is that several Chinese sites have just the US spec  keyboard shown at $80-100. I suspect these must be from the OEM as I very much doubt it would be worth anyone cloning it. Rumor has it that the 6th gen actually has the KDB glued in place as well as all the tiny screws though.  At the prices Lenovo charge for the keyboard FRUs this gets very tempting!

 

 

Guru
Posts: 1,935
Registered: ‎04-20-2008
Location: US
Views: 980
Message 13 of 21

Re: X1 6th Gen Keyboard Replacement Cost

I would believe that the keyboard assembly is both screwed and glued to the "bezel." The defective one would probably be destroyed in removing it from the frame, but I would think that you could replace another one in the place with the screws. One of the issues in all of this is that you can't tell if the new keyboard is working without completely reassembling the unit. Accidental coverage would seem mandatory on these systems. Keep us informed of how you proceed with your repair.

 


P53 XEON 2276 BIOS 1.15 OLED UHD 4K Multi-touch display, 32GB, RTX5000, 32GB, RAID 1, 1TB x 2 Samsung PM981, WWAN
P70 XEON 1505, BIOS 2.32, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.24,Xeon Processor, 32GB, PM981 1TB x 2, RAID1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
SeniorGuru
Posts: 2,757
Registered: ‎12-22-2008
Location: CA
Views: 965
Message 14 of 21

Re: X1 6th Gen Keyboard Replacement Cost

One more apparent sacrifice on the altar of thinness: The traditional liquid spill drain holes on the bottom cover are gone as are, I imagine the internal channels that collect such spills and route the liquid to those holes.

 

I wonder what David Hill thinks about this sort of "progress" in the design of his baby?

 

Avoiding Water on the Brain 

Ever spilled something on your keyboard? Water, Mountain Dew, or worse, could mean the end of your keyboard, not to mention your data. Liquid and electrons do not mix. Fortunately we have thought about this for you. Every ThinkPad has what we call the spill resistant keyboard. I love lawyers.

 

Lenovo engineers are famous for this kind of attention to detail. Cleverly integrated under the keyboard is a innovative drainage system similar to a roof gutter . This system collects and diverts the liquid harmlessly out of the bottom of your ThinkPad through a unique drain hole. Recently, we started labeling the hole at the request of a customer to call attention to this unique feature. Great idea!

 

Why is this so important? Well it's really very simple, every notebook computer has the electronics and more importantly your data under the keyboard. Drying out a hard file right before a presentation is not as simple as drying a pair of cotton shorts Not sure I want to lose my data due to a clumsy moment and glass of water.
__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]
Guru
Posts: 1,935
Registered: ‎04-20-2008
Location: US
Views: 961
Message 15 of 21

Re: X1 6th Gen Keyboard Replacement Cost


@hausman wrote:

One more apparent sacrifice on the altar of thinness: The traditional liquid spill drain holes on the bottom cover are gone as are, I imagine the internal channels that collect such spills and route the liquid to those holes.

 

I wonder what David Hill thinks about this sort of "progress" in the design of his baby?

 

Avoiding Water on the Brain 

Ever spilled something on your keyboard? Water, Mountain Dew, or worse, could mean the end of your keyboard, not to mention your data. Liquid and electrons do not mix. Fortunately we have thought about this for you. Every ThinkPad has what we call the spill resistant keyboard. I love lawyers.

 

Lenovo engineers are famous for this kind of attention to detail. Cleverly integrated under the keyboard is a innovative drainage system similar to a roof gutter . This system collects and diverts the liquid harmlessly out of the bottom of your ThinkPad through a unique drain hole. Recently, we started labeling the hole at the request of a customer to call attention to this unique feature. Great idea!

 

Why is this so important? Well it's really very simple, every notebook computer has the electronics and more importantly your data under the keyboard. Drying out a hard file right before a presentation is not as simple as drying a pair of cotton shorts Not sure I want to lose my data due to a clumsy moment and glass of water.

It's quite apparent that the design team for the X1 and P1 systems did not ascribe any value to the the spillage issue and the ThinkPad brand advantage in how it was addressed. Too bad for everyone concerned. I wonder if all of this dialogue that we are having will have any effect on the future designs. Sigh!


P53 XEON 2276 BIOS 1.15 OLED UHD 4K Multi-touch display, 32GB, RTX5000, 32GB, RAID 1, 1TB x 2 Samsung PM981, WWAN
P70 XEON 1505, BIOS 2.32, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.24,Xeon Processor, 32GB, PM981 1TB x 2, RAID1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
phil94028
Paper Tape
Posts: 4
Registered: ‎11-24-2018
Location: US
Views: 917
Message 16 of 21

Re: X1 6th Gen Keyboard Replacement Cost

In case it helps anyone else,  Lenovo invoiced $165+tax parts and labor on this repair. As you might imagine I was *very* quick paying it.

This seems to include the packing box and shipping it to me plus round trip air to get it to them and return. 

Seems way too good to be true, so will see if they come back for more before I get the unit back.

 

Asuming this is a final amount, it feels like they must do some kind of goodwill break for accidental damage early in the product life.

 

No complaints from me. Happy customers recommend the product to others, so I can see the logic.

SeniorGuru
Posts: 2,757
Registered: ‎12-22-2008
Location: CA
Views: 899
Message 17 of 21

Re: X1 6th Gen Keyboard Replacement Cost


@phil94028 wrote:

In case it helps anyone else,  Lenovo invoiced $165+tax parts and labor on this repair. As you might imagine I was *very* quick paying it.


That seems almost too good to be true. Are you sure they replaced the keyboard? Perhaps they only had to open up the unit and inspect it to confirm there was no damage, rather than replace any major parts. Usually there's some paperwork with the returned system that summarizes what service was done.

__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]
Guru
Posts: 1,935
Registered: ‎04-20-2008
Location: US
Views: 892
Message 18 of 21

Re: X1 6th Gen Keyboard Replacement Cost

Perhaps they were able to restore the keyboard function by washing it with a solution and the force drying it. If they actually replaced the entire assembly, I would count my blessings immediately. Of course, it's also possible that there was only a flat rate charge for keyboards which didn't distinguish the expensive keyboard/bezel and labor from just a simple keyboard replacement.


P53 XEON 2276 BIOS 1.15 OLED UHD 4K Multi-touch display, 32GB, RTX5000, 32GB, RAID 1, 1TB x 2 Samsung PM981, WWAN
P70 XEON 1505, BIOS 2.32, 4k Display, 64GB, M3000M NVIDIA GPU, RAID1 1TB Samsung PM981 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.24,Xeon Processor, 32GB, PM981 1TB x 2, RAID1
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
dsprajwal13
What's DOS?
Posts: 1
Registered: ‎01-08-2019
Location: IN
Views: 831
Message 19 of 21

Re: X1 6th Gen Key replacement

Hi Team,

 

Is there any way to replace only a key which is broken in my office laptop. If yes, please let me know the Authorised vendor and cost tomreplace the key.

 

Thanks

Prajwal DS

Bengalure, India.

SeniorGuru
Posts: 2,757
Registered: ‎12-22-2008
Location: CA
Views: 821
Message 20 of 21

Re: X1 6th Gen Key replacement


@dsprajwal13 wrote:

 

Is there any way to replace only a key which is broken in my office laptop. If yes, please let me know the Authorised vendor and cost tomreplace the key.


Not from Lenovo. You have to replace the entire keyboard. On some systems you can do that yourself easily and inexpensively. On other systems like the X1 Carbon 6th Gen, it's hard and expensive.

 

But regardless, you may be able to find individual key tops from sites like this one: https://www.replacementlaptopkeys.com/lenovo/

 

N.B. I have no personal experience with this company.

__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]

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