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user96
Paper Tape
Posts: 3
Registered: ‎05-21-2019
Location: AT
Views: 170
Message 1 of 4

X1 CARBON 6th gen... restart if put shutdown

Hi,
I´ve bought a brandnew X1 Carbon 6th gen.(20KH).
If I put shutdown the laptop is restarting again. This is happend when the machine is in the docking (pro docking 40AH) and also without.
But not always!
The Bios is up to date and the drivers and windows 10 (64bit V1903) too.
Does anybody have an idea what is happend there and how I could  solve?
 
Many Thanks!
 
User96
 
PS: Of course you could answer in German too
user96
Paper Tape
Posts: 3
Registered: ‎05-21-2019
Location: AT
Views: 123
Message 2 of 4

Re: X1 CARBON 6th gen... restart if put shutdown

Small update, it´s only happend in the docking (FW of docking is also up to date)

Social Support Agent
Social Support Agent
Posts: 185
Registered: ‎04-23-2019
Location: US
Views: 105
Message 3 of 4

Re:X1 CARBON 6th gen... restart if put shutdown

Hello user96!

 

Welcome to the Community Forums!

 

We recommend trying these steps to fix the shutdown issues if you haven't already.

 

Method 1:
Open command prompt as Administrator
Type in this command: shutdown /s /t 0
(this command is to force shutdown the computer)

 

If this does not work, try the second method.

 

Method 2:
Access BIOS
Go to config
Select Thunderbolt (TM) 3
Disable Wake by Thunderbolt (TM) 3
Exit save changes


Let us know how this works out.


Regards.



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user96
Paper Tape
Posts: 3
Registered: ‎05-21-2019
Location: AT
Views: 63
Message 4 of 4

Re: Re:X1 CARBON 6th gen... restart if put shutdown

Hi Jack_Lenovo1,

it seams that the BIOS setting has solved my problem. I´ll have a longer look on it.

Many thanks for your support !!!

Br
User96

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