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5 Posts

05-20-2017

France

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X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-05-20, 17:59 PM

Bonsoir,

I introduce myself I'm Benedict. I received yesterday my X1 carbon gen 5th 2017 with the ssd of 1TB. This morning when I restarted Windows, I had the following error: 2100 Detection error on Storage Device (M.2) I launched the lenovo Diagnostic tool, it lasted several hours to get me the Final Result Code: U1ELMZF71-V895J9 Needless to say I find it intolerable on a pc at this price! This is my first Thinkpad and it starts very badly! If someone has had this problem, he can give me the steps to do, I do not know how to contact the customer service by mail, the web page is unavailable ... I attach the error pictures and diagnostic tool.

 

Je me présente Benoît. J'ai reçu hier mon X1 carbon gen 5th 2017 avec le ssd de 1To.

Ce matin en redémarrant Windows, j'ai eu l'erreur suivante: 2100 Detection error on Storage Device (M.2)

J'ai lancé le lenovo Diagnostic tool, cela a duré plusieurs heures pour me sortir le "Final Result Code" : U1ELMZF71-V895J9

Inutile de vous dire que je trouve ça intolérable sur un pc à ce prix ! C'est mon premier Thinkpad et ça commence très mal !

Si quelqu'un a eu ce problème, qu'il puisse me donner les démarches à faire, je ne sais d'ailleurs pas comment contacter le service client par mail, la page web est indisponible ...

Je joins les photos d'erreur et du diagnostic tool.

 

Merci d'avance,

Cordialement,

Benoît

 

Moderator edit: Moderator edit by bananaman: Masked serial number to prevent mischief.

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5 Posts

05-20-2017

France

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Re: X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-05-26, 17:44 PM

EDIT: J'ai contacté Lenovo lundi 22 mai à 18 h en expliquant mon problème. Le service client m'a envoyé un nouveau ssd 1to le lendemain soit le Mardi 23 mai !!! J'ai suivie les procédures pour enlever le ssd, cela m'a pris (2min, vraiment très facile) puis réinstallé Windows 10 pro avec le lien que j'avais reçu par mail. Cela fait plusieurs jours que j'utilise mon Lenovo X1 carbon gen 5th et je n'ai plus de problème de ssd !!! Je suis très satisfait du suivie de LENOVO, un grand MERCI !!!! ;)

 

EDIT: I contacted Lenovo on Monday May 22 at 6 pm explaining my problem. The customer service sent me a new ssd 1TB the next day is Tuesday 23 May !!! I followed the procedures to remove the ssd, it took me (2min, really very easy) then reinstalled Windows 10 pro with the link I had received by mail. It's been several days that I use my Lenovo X1 carbon gen 5th and I have no problem of ssd !!! I am very satisfied with the follow-up of LENOVO, a great THANK YOU !!!! ;)

 

Cordialement,

Benoît.

 

Moderator edit: Added translation

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5 Posts

05-20-2017

France

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Re: X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-05-20, 18:02 PM

Error 2100 ...

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4096 Posts

01-05-2008

Germany

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Re: X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-05-21, 8:40 AM
Hi benoitB, welcome to Lenovo forums,

perhaps a bad driver combination.

Check out the solution given here:
https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/2100-Detection-error-on-HDD0-Main-HDD/m-p/2068591#M9759

Best
Andreas

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5 Posts

05-20-2017

France

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Re: X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-05-21, 18:02 PM

Bonjour Agotthelf,

Merci pour ta réponse, j'ai réussis à le redémarrer. Je vais donc mettre à jour les pilotes.

Je vais quand même contacter Lenovo pour faire par de ce soucis.

Cordialement,

Benoît

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5 Posts

05-20-2017

France

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  • Message 5 of 9

Re: X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-05-26, 17:44 PM

EDIT: J'ai contacté Lenovo lundi 22 mai à 18 h en expliquant mon problème. Le service client m'a envoyé un nouveau ssd 1to le lendemain soit le Mardi 23 mai !!! J'ai suivie les procédures pour enlever le ssd, cela m'a pris (2min, vraiment très facile) puis réinstallé Windows 10 pro avec le lien que j'avais reçu par mail. Cela fait plusieurs jours que j'utilise mon Lenovo X1 carbon gen 5th et je n'ai plus de problème de ssd !!! Je suis très satisfait du suivie de LENOVO, un grand MERCI !!!! ;)

 

EDIT: I contacted Lenovo on Monday May 22 at 6 pm explaining my problem. The customer service sent me a new ssd 1TB the next day is Tuesday 23 May !!! I followed the procedures to remove the ssd, it took me (2min, really very easy) then reinstalled Windows 10 pro with the link I had received by mail. It's been several days that I use my Lenovo X1 carbon gen 5th and I have no problem of ssd !!! I am very satisfied with the follow-up of LENOVO, a great THANK YOU !!!! ;)

 

Cordialement,

Benoît.

 

Moderator edit: Added translation

0 person found this solution to be helpful.

This helped me too

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10 Posts

06-27-2017

United States of America

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Re: X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-10-12, 9:45 AM

hi,

i have bought a 2017 5th generation x1 carbon and i got the same error : 2100 detection error on storage device (m.2). nothing installs any more, not even the rescue usb. the ssd 1tb is undetectable now.

when i received the x1 carbon it came with a broken battery lasting only 2-3 hours. lenovo sent me a box to have it repaired but i declined because i need a travel computer. i have to operate the computer plugged in most of the time because of the low battery.

now i am on the road in asia and without ssd the computer has become quite worthless.

i bought the x1 carbon because it was advertised as a business class notebook. i do not know what that means because i had acer, dell,asus and apple notebooks before and noone gave up before it became technologically obsolete. this is the first time in more than 25 years that a notebook gave up on me even in the first year.

i am very much disappointed with lenovo.

fred

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10 Posts

06-27-2017

United States of America

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Re: X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-10-21, 6:57 AM

lenovo made up for the defective ssd. they sent a new one very fast. thanks lenovo.

the x1 carbon works again.

 

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45 Posts

10-24-2017

Germany

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Re: X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-11-22, 16:20 PM

I get this Error too. When restarting I see the Error. Furthermore I get a BOS in Win10 and seeing the Error in the restart after.

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251 Posts

08-24-2016

Germany

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  • Message 9 of 9

Re: X1 Carbon 2017 gen 5th 20HR ERROR 2100 (M.2)

2017-11-22, 18:31 PM

So , in my case it was a sata connector problem, I noticed that when I open the bottom cover the notebook start to booting normally, now I removed the thin sponge on the bottom cover, in this way I gain some space on the top of the hd, now the notebook is booting normally.

This is just my experience, before to modify your bottom cover, try to remove it and press with your hand the hd to simulate the cover closed, and see what append......

 

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