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TheUhhh
Paper Tape
Posts: 2
Registered: ‎07-24-2017
Location: GB
Views: 1,086
Message 1 of 4

X1 Carbon 2nd Gen fingerprint reader not showing up after Windows 10 clean install

I have a X1 Carbon 20A8 2nd Gen which I have clean installed Windows 10 on today. It's a replacement laptop which I received.

 

The fingerprint scanner does not show up in the Device Manager, even after installation of the Validity drivers for Windows 10. Resetting fingerprint data in the BIOS shows there is no fingerprinter reader detected

 

Any ideas?

TheUhhh
Paper Tape
Posts: 2
Registered: ‎07-24-2017
Location: GB
Views: 1,078
Message 2 of 4

Re: X1 Carbon 2nd Gen fingerprint reader not showing up after Windows 10 clean install

Actually can anyone help me, the model is 20A8-S00C00, does this particular model actually have a fingerprint scanner?

Ben-B
What's DOS?
Posts: 2
Registered: ‎11-09-2017
Location: US
Views: 937
Message 3 of 4

Re: X1 Carbon 2nd Gen fingerprint reader not showing up after Windows 10 clean install

Check the sub menu in the bios labeled something IO, it may be disabled there

Piggys
What's DOS?
Posts: 1
Registered: ‎06-02-2018
Location: GB
Views: 516
Message 4 of 4

Re: X1 Carbon 2nd Gen fingerprint reader not showing up after Windows 10 clean install

thank you!!!!

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