04-27-2016 02:51 PM
Hi, for the last two weeks I'm having a problem when I use earphones on my Lenovo X1.
I've tried different earphones, and every time I put them on and plug them in the computer, audio will sound degraded: For example, when playing a movie trailer, human voices will sound so low that they can't be understood, but music will sound ok. Also, Skype calls are useless when using earphones (human voice again)
I tried playing with different dolby settings to no avail. Sound on the loudspeakers is ok though.
Can someone help me fix this?
04-27-2016 03:08 PM - edited 04-27-2016 03:09 PM
Good day and welcome to the community.
No guaranty that it will be help, but there is a new Realtek audio driver (v220.127.116.1146) available, dated 4/22/16: http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...
If you decide to try it, please let us know if it helps.
04-27-2016 09:07 PM
Hi, thanks for your reply. I tried installing the driver, but the sound from the earphones (tried it with three pairs) still has the same problem: Human voice sounds far away and dim.
I'm frustrated! If you have any other ideas, I'm more than willing to try them.
04-28-2016 09:56 AM
Have you tried on disabling the Dolby Home program? by default it's enabled after a profile named Movie use tiny power button on program to disable it and then try if sound is better in earphones