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tsmith41094
Paper Tape
Posts: 3
Registered: ‎01-07-2017
Location: US
Views: 360
Message 1 of 5

X1 Carbon (3rd Gen) crashed when trying to reset Windows 10, now it won't boot

I was recently experiencing some issues with my machine freezing randomly so I tried to reset windows 10 to see if it would help.  While going through the reset process the computer froze up again and I was forced to do a hard power down.  

 

Now the computer will not boot up.  After the initial ThinkPad intro screen, it goes completely black (only showing periodic pixelated white boxes that appear/disappear).  If I move the mouse around, it will show up temporarily and then disappear again.  

 

I have tried going into the boot menu and it doesn't seem to be accessing the drive (I hit enter on the primary Samsung option, the screen blinks quickly, and returns me to the same spot).  I have also tried resetting the BIOS settings to the default option, again, with no success. At this point, I am pretty much lost in terms of what else to do.

 

I'm starting to think I may need to buy a new one but thought I would see if anyone had any advice/solutions.

 

Thanks for the help!

Community SeniorMod
Community SeniorMod
Posts: 9,859
Registered: ‎01-01-2010
Location: US
Views: 305
Message 2 of 5

Re: X1 Carbon (3rd Gen) crashed when trying to reset Windows 10, now it won't boot

Hit F10 at startup to run diagnostics.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
tsmith41094
Paper Tape
Posts: 3
Registered: ‎01-07-2017
Location: US
Views: 300
Message 3 of 5

Re: X1 Carbon (3rd Gen) crashed when trying to reset Windows 10, now it won't boot

I have done that and it seems to pass all the tests 

Community SeniorMod
Community SeniorMod
Posts: 9,859
Registered: ‎01-01-2010
Location: US
Views: 291
Message 4 of 5

Re: X1 Carbon (3rd Gen) crashed when trying to reset Windows 10, now it won't boot

did you create a recovery disk?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
tsmith41094
Paper Tape
Posts: 3
Registered: ‎01-07-2017
Location: US
Views: 275
Message 5 of 5

Re: X1 Carbon (3rd Gen) crashed when trying to reset Windows 10, now it won't boot

Im not sure.

 

Is that the same thing as a backup on an external hard drive?

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