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DeanKocevski
Paper Tape
Posts: 2
Registered: ‎07-15-2018
Location: AT
Views: 794
Message 1 of 4

X1 Carbon 3rd Gen with OneLink+ dock - problem with 2 external monitors

Hello everybody,

i am posting here because i really went through the whole www and still i have this issue, which is the following:

 

My configuration is:

X1 Carbon 3rd Gen (Windows 10 64bit)

OneLink+ docking

2 x ThinkVision P27q-10 monitors.

 

The problem:

When i connect both monitors to the dock, i get only one running / working.

The only way I get both monitors working is if i connect the second one on my miniDP port directly on the laptop. And in this configuration i can have all three monitors working (laptop display + 2 external)

 

Obviously i want to have them both connected on the docking station and use it properly.

 

Thanks in advance for any solutions / suggestions.

 

Dean

Community SuperMod
Community SuperMod
Posts: 4,645
Registered: ‎04-25-2008
Location: US
Views: 764
Message 2 of 4

Re: X1 Carbon 3rd Gen with OneLink+ dock - problem with 2 external monitors

Hi DeanKocevski, and welcome to the Lenovo User Community!

 

The OneLink Pro dock can't drive two monitors at WQHD resolution.

 

I'm assuming that IS a OneLink Pro dock you have there, because the OneLink+ dock is not compatible with the X1 Carbon 3rd Gen.

I don't work for Lenovo. I'm a crazy volunteer!
DeanKocevski
Paper Tape
Posts: 2
Registered: ‎07-15-2018
Location: AT
Views: 743
Message 3 of 4

Re: X1 Carbon 3rd Gen with OneLink+ dock - problem with 2 external monitors

Hi bananaman

 

Thanks for the reply.

 

Actually i am using the OnLink+ with the adapter for legacy hardware.

 

Anyway i found out that the monitors should be compatible as well and play around with cabling (you cannot have 2x DP etc.)

 

Community SuperMod
Community SuperMod
Posts: 4,645
Registered: ‎04-25-2008
Location: US
Views: 734
Message 4 of 4

Re: X1 Carbon 3rd Gen with OneLink+ dock - problem with 2 external monitors

Ah OK I'd forgotten about that dongle. There's a nice Lenovo support page here which lists all the docks and their video configurations. Hope it's working for you.

I don't work for Lenovo. I'm a crazy volunteer!

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