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3 Posts

12-22-2016

CA

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X1 Carbon 3rd gen hinge break/crack problem and repair

2016-12-22, 3:03 AM

So long story short, I was lying in bed, and adjusted the screen when I felt it become wobbly. Now, my X1 Carbon 3rd gen has always had a bit of wobble with the screen (as an aside: not acceptable for a laptop this expensive, but oh well), but this was beyond normal.

 

I took a look and the hinge on the right side just completely ripped in half. I'm honestly absolutely astonished because the metal hinges were a huge selling point here...

 

I'm 2 months out of warranty on a one year old laptop (not that Lenovo would fix this, I assume they'd just chalk it up to accidental damage and not a structural defect on their part), so I'm wondering how is the repair on something like this?

 

I'm still going to give them a call and see what they say, but I just don't see them cooperating on this.

 

My T410 gave me 5 years of life, it was beautiful. This X1C3 hardly got over 1 year. I think my time with Lenovo is winding down.

 

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10715 Posts

01-02-2010

US

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Re: X1 Carbon 3rd gen hinge break/crack problem and repair

2016-12-22, 4:44 AM

I would do the same thing you are doing, but I would not be optimistic.


Rich


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3 Posts

12-22-2016

CA

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Re: X1 Carbon 3rd gen hinge break/crack problem and repair

2016-12-22, 5:21 AM

Yeah, I don't see this going my way either.

 

Hopefully the fix is sub $100, the part (00HM110) seems to be available online for ~20 USD...

 

If it's more than that, I'm moving on to the Surface Book.

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1 Posts

12-15-2019

IN

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Re: X1 Carbon 3rd gen hinge break/crack problem and repair

2019-12-15, 5:07 AM
The exact same thing happened with me, the hinge jammed out of nowhere and snapped when I tried to adjust the screen. It was working really well before that, I couldn't feel any problem or interruptions prior to this. I'm sure how much is it going to cost me. In the 3rd Gen of X1C the hinge seems to be a separate part from the bezel, did you have to get the entire bezel replaced?
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