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annejohn
Paper Tape
Posts: 3
Registered: ‎07-21-2019
Location: US
Views: 182
Message 1 of 5

X1 Carbon 4th Gen Battery Plugged in, Charging, won't charge

Hello!

 

I've had my X1 Carbon for about 2 years. Today, out of nowhere, it stopped charging. The indicator light is on, and it says it is plugged in, charging. However, the icon on the taskbar isn't moving as it usually does when charging. 

 

I have tried letting the power drain, different outlets, the static discharge button on the bottom, and turning off the battery in BIOS. Nothing has worked.

 

Any ideas?

 

Thanks!

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JDGillis
Bit Torrent
Posts: 3,075
Registered: ‎12-11-2015
Location: US
Views: 174
Message 2 of 5

Re: X1 Carbon 4th Gen Battery Plugged in, Charging, won't charge

Make sure it is not set to "Airplane Mode. both from the Windows 10 Action Center (icon at lower right in the Taask Bar, and using Lenovo Vantage    (Lenovo Vantage -> Hardware Settings -> Airplane Power Mode) .   

 

 If it is activated, it will prevent your laptop from changing

 

Lenovo Vantage

https://vantage.lenovo.com/

 

Lenovo_battery_Vantage.png

annejohn
Paper Tape
Posts: 3
Registered: ‎07-21-2019
Location: US
Views: 165
Message 3 of 5

Re: X1 Carbon 4th Gen Battery Plugged in, Charging, won't charge

Unfortunately, Airplane power mode is off in both locations. Thanks for telling me about Vantage, though, I didn't have it installed until now!
JDGillis
Bit Torrent
Posts: 3,075
Registered: ‎12-11-2015
Location: US
Views: 151
Message 4 of 5

Re: X1 Carbon 4th Gen Battery Plugged in, Charging, won't charge

What does Vantage say about the Battery condition?

 

 

annejohn
Paper Tape
Posts: 3
Registered: ‎07-21-2019
Location: US
Views: 126
Message 5 of 5

Re: X1 Carbon 4th Gen Battery Plugged in, Charging, won't charge

Vantage says my battery is in good condition. Should I try buying a new charger?

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