09-25-2017 06:54 PM
Several keys in my mother's 6 month old X1 Carbon 4th Generation are no longer working (Q/W/E/N). This is a Windows 10 64 bit machine. The problem, when first encountered, seemed to last a couple of days and would go away. Now however, it has been a week and the keys are still not working.
She has had to resort to using the on-screen keyboard to log in to the machine since some of those characters are in her Windows password.
I've had her downloaded and run a Lenovo Solution Center scan that run for 12 hours and gave the following message:
final Result Code: W1CKMFDU8-9735T2
Any ideas how to interpret this code?
I've had her try all the keyboard troubleshooting tips to no avail and would welcome any insight.
09-25-2017 07:30 PM
Is the machine under warranty? That code is most likely just the SSD, which often yield funny codes when doing a smart test. My guess is the keyboard is failing.
09-26-2017 06:50 AM
The laptop is under warranty. I'm guessing I could also have her update the BIOS or Synaptics driver to see if that resolves the issue before sending it in for service.