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2 Posts

05-22-2018

US

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X1 Carbon 5G fingerprint scan problem

2018-05-22, 20:59 PM

After window update 1803, Synaptics WBDI(SGX enabled) stop working with error message: 

 

This device is not working properly because Windows cannot load the drivers required for this device (code 31)

 

Uninstalled and reinstalled the driver does not help (unlike in the case suggested in a previous post).

 

Customer service guy said many people have this issue, but he cannot figure out how to solve it.

 

Can someone help?

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3 Posts

05-23-2018

GB

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Re: X1 Carbon 5G fingerprint scan problem

2018-05-23, 12:19 PM

wow that's crazy that they can't figure this out.  I have the same problem.  updating the system and rebooting does nothing to help.  lenovo unfortunately you need to solve this problem with microsoft!  post haste!!

 

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1992 Posts

05-01-2010

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Re: X1 Carbon 5G fingerprint scan problem

2018-05-23, 20:36 PM

Welcome to Lenovo Community. Thank you for reporting this.

The quickest way to get these update issues fixed is to use the Windows 10 Feedback Hub to send your report to Microsoft. Copy and share the link to your feedback so that others with the same problem can upvote your feedback. If you notice that it has already been reported by someone else, please upvote that report. Upvoting moves your report up for Microsoft engineers to address. Here are instructions for submitting feedback and posting the URL to a forum discussion: https://forums.lenovo.com/t5/Windows-10-Knowledge-Base/The-Windows-10-Feedback-Hub/ta-p/4008087





Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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10494 Posts

01-02-2010

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Re: X1 Carbon 5G fingerprint scan problem

2018-05-24, 15:15 PM

Read this thread:

https://forums.lenovo.com/t5/Windows-10/Windows-10-April-2018-Update-1803-Windows-Hello-Synaptics-WB...


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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3 Posts

05-23-2018

GB

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Re: X1 Carbon 5G fingerprint scan problem

2018-05-24, 16:58 PM
that worked thanks a lot!!
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