English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

1 Posts

04-23-2019

US

3 Signins

45 Page Views

  • Posts: 1
  • Registered: ‎04-23-2019
  • Location: US
  • Views: 45
  • Message 1 of 1

X1 Carbon 5th Gen (20HQ) Thunderbolt Controller Crashing

2019-04-23, 20:40 PM

My Thunderbolt controller keeps crashing and prevents me from being able to use my USB-C dock (it still charges, but no USB/displays). 

 

 

 

To restore functionality, I have to shutdown, hold the power button for 10s, then boot up, but that's only a temporary fix.  The controller inevitably crashes within minutes/hours of booting up and I have to repeat the steps.  Sometimes my external displays continue to work after the Thunderbolt controller crash error comes up, but if I undock/redock they don't work. 

 

I've updated my BIOS (N1MET52W), Thunderbolt driver (17.4.78.500), Thunderbolt controller FW (N1MTF25W), and USB-C Dock FW (3.7) to the latest available, but nothing has helped.  Sometimes the problem will go away for a few days then come back. 

 

Has anyone run into this?

Thanks!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save