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Blue Screen Again
Posts: 4
Registered: ‎11-04-2012
Location: GB
Message 1 of 4 (1,818 Views)

X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

Since the update to Windows 10 1709 (Fall Creator's update) my fingerprint scanner & Windows Hello doesn't work anymore.

I own a Lenovo Thinkpad X1 Carbon 5th Gen (20K3).
In the device manager the fingerprint reader seems to have an issue... And Windows Hello doesn't recognize the device anymore. I already tried to enable SGX in BIOS - but that didn't change much...
Thank you for your help -
Capture 2.PNGCapture 3.PNGCapture.PNG
Paper Tape
Posts: 2
Registered: ‎09-16-2017
Location: BY
Message 2 of 4 (1,767 Views)

Re: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

the  same problem

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Blue Screen Again
Posts: 4
Registered: ‎11-04-2012
Location: GB
Message 3 of 4 (1,754 Views)

Re: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

Solved it by going to the device manager, deleting the device (Synaptics WBDI) including drivers... Then rebooted and then the device was recognized in the Windows Hello settings again Smiley Happy

Community Moderator
Posts: 3,906
Registered: ‎01-05-2008
Location: DE
Message 4 of 4 (42 Views)

Re: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

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