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6 Posts

11-05-2012

United Kingdom of Great Britain and Northern Ireland

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X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

2017-10-24, 10:37 AM

Since the update to Windows 10 1709 (Fall Creator's update) my fingerprint scanner & Windows Hello doesn't work anymore.

I own a Lenovo Thinkpad X1 Carbon 5th Gen (20K3).
In the device manager the fingerprint reader seems to have an issue... And Windows Hello doesn't recognize the device anymore. I already tried to enable SGX in BIOS - but that didn't change much...
Thank you for your help -
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6 Posts

11-05-2012

United Kingdom of Great Britain and Northern Ireland

13 Signins

109 Page Views

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Re: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

2017-10-24, 15:39 PM

Solved it by going to the device manager, deleting the device (Synaptics WBDI) including drivers... Then rebooted and then the device was recognized in the Windows Hello settings again :)

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6 Posts

09-16-2017

Belarus

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Re: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

2017-10-24, 12:33 PM

the  same problem

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6 Posts

11-05-2012

United Kingdom of Great Britain and Northern Ireland

13 Signins

109 Page Views

  • Posts: 6
  • Registered: ‎11-05-2012
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 109
  • Message 3 of 5

Re: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

2017-10-24, 15:39 PM

Solved it by going to the device manager, deleting the device (Synaptics WBDI) including drivers... Then rebooted and then the device was recognized in the Windows Hello settings again :)

0 person found this solution to be helpful.

This helped me too

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4096 Posts

01-05-2008

Germany

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Re: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

2017-12-12, 12:59 PM
Moved to Lenovo Yoga board.

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I´m a volunteer here using Lenovo Yoga C930, ThinkPad X1 Carbon 5th Gen. Silver Edition, ThinkPad 13, Yoga 900, ThinkPad T460s, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.

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9157 Posts

01-13-2008

United States of America

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Re: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update 1803

2018-05-22, 20:45 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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