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9 Posts

10-08-2017

United States of America

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  • Location: United States of America
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X1 Carbon (5th Gen) Screen Clicking Noise

2017-11-10, 14:49 PM

I have an X1C 5th Gen that's a couple months old...great machine!  But recently noticed that intermittently, there's a clicking noise when I move the screen. Doesn't appear to be coming from the hinge, and seems to be behind the display.  I took it to an authorized service center and they had it for about a week but weren't able to locate the problem and did not think it was a warranty issue since it didn't impact function. :(

 

Here's a video of the noise:  https://www.youtube.com/watch?v=1tkjIBCQDLY

 

Anyone had this issue before or know the best way to navigate support to get an honest look at it? Starting to regret this purchase.

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7 Posts

12-23-2017

United Kingdom of Great Britain and Northern Ireland

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Re: X1 Carbon (5th Gen) Screen Clicking Noise

2018-03-25, 21:09 PM
mine seems similar to yours, have a look at https://youtu.be/WPB6B8l8H0g
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9 Posts

10-08-2017

United States of America

13 Signins

68 Page Views

  • Posts: 9
  • Registered: ‎10-08-2017
  • Location: United States of America
  • Views: 68
  • Message 3 of 3

Re: X1 Carbon (5th Gen) Screen Clicking Noise

2018-03-25, 23:48 PM

Yep.  That's pretty much the same with mine, although I have a 5th gen.  I sent it in for depot, and they replaced the hinges, but the sound returned within hours of receiving it back from depot.  Not sure if I'm going to send it in again or just chalk it up to poor build quality.

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